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Business Transformation & Operational Excellence

Asking the Right Business Questions Changes Everything - My Elway’s at the Airport Epiphany

It never ceases to amaze me how asking the right business questions changes everything! Last week while waiting for a flight at Denver’s airport I had breakfast at Elway’s in Concourse B. Elway’s (as ...
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Uncovering the Difference Between Business Cases and Use Cases

Essential Skills for Business Analysts Business decisions backed with objective supporting information and business analysis are essential to success in any organization. The foundation of many ...
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The Southwest Airlines Scheduling System Meltdown

Let’s Crowd Source Requirements for a Crew Scheduling System I am a big fan of Southwest Airlines (SWA) and fly SWA frequently. However, it appears that SWA dropped the ball big-time in connection ...
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Interesting Use Case - Dubious Business Case: The High-Tech Super Toilet!

I recently read an article from Fast Company’s World Changing Ideas series titled “Everybody poops, but not everybody’s poop gets spontaneously combusted under water.” Excerpt from the article: ...
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What is Business Process Reengineering?

By: James Proctor, Director of Professional Services, The Inteq Group, Inc.                                                                                                    Author, Mastering ...
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Business Process Mapping vs. Business Process Mining

Business Process Mapping and Business Process Mining are techniques that support business process discovery, which is part of business process modeling, which is essential to Business Process ...
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