Course OverviewFramework and Key ConceptsGrounds participants in customer and business value, clarifies how functions and processes operate, explains why the current state matters, and introduces the three layers of analysis used throughout the course.
Business Process MappingCovers BPMN concepts, mapping relationships and dependencies, modeling conditional branching, incorporating events and external activities, and applying workflow patterns for clear, accurate process models.
Deconstructing Work ActivitiesUtilize the 7 W’s framework and the systematic deconstruction of work activities, using BPMN procedure diagrams and appropriate activity granularity to reveal how work truly operates within processes.
Measures, Metrics and IndicatorsFocuses on selecting and defining meaningful measures, metrics, performance indicators, and KPIs to quantify process performance and generate actionable insights for improvement.
Analyzing Business ProcessesEquips participants to perform pain-point, KPI, and strategic gap analysis, along with root-cause analysis, to identify issues, uncover drivers, and target high-value improvement opportunities.
BPL at Scale Case StudyMap, measure and analyze a complex business process case. This case study provides an invaluable template that you and your team can leverage to elevate and enhance business process analysis in your organization.
Transition to Future StateExplores business and process change drivers, the process change continuum, the BPR360/Method™ transition approach, and opportunities for Agentic AI in designing the future state.
Practical GuidanceProvides complementary improvement methods, customer engagement considerations, and guidance for leveraging proven frameworks and models to strengthen process analysis and execution.
|
Grounded in customer and business value, participants learn to apply BPMN-based modeling, deconstruct work activities with precision, and assess performance using meaningful measures, metrics, and KPIs. Through hands-on techniques - including pain-point, gap, and root-cause analysis - participants uncover inefficiencies, diagnose underlying issues, and identify high-impact improvement opportunities. Real-world scenarios and a scalable case study provide a practical blueprint that teams can immediately apply to elevate process performance and support strategic goals across the organization. The course also introduces change drivers, transition methods, and emerging opportunities for Agentic AI to accelerate process transformation.
|
