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Business Transformation Specialists

Inteq’s BPR360/Framework ™: Blueprint For Business Transformation

Introduction

Inteq’s BPR360/Framework™ provides the conceptual blueprint for business transformation – engaging people, processes and technology across the enterprise.

Transformational Business Process Reengineering (BPR) disrupts existing business processes - workflows, roles, business policies and procedures, supporting technology and underlying business rules.

Transformational BPR requires new ways of thinking – doing new things in new ways. BPR results in fundamental changes in end-to-end business processes.

Transformational BPR is essential to organizations that encounter a major shift or change in an organization’s business environment – such as competition, regulatory change or economic conditions that requires an organization to rapidly adapt - or risk going into decline.

Transformational BPR results in highly effective, efficient, scalable business processes – that drive enterprise value creation, competitiveness and innovation.

The Business Platform (People, Processes and Supporting Technologies)

Organizations create sustainable business value via the organization’s business platform. An organization’s business platform are the people, processes and supporting technologies integrated with and across the tactical, operational and strategic layers of the organization.

To embrace and successfully manage the chaos of continual shifts and changes in an organization’s business environment requires a business platform with six integral characteristics.

Accordingly, the goal of business transformation is to transform an organization’s as-is business platform to a sustainable future state business platform that manifests six integral characteristics.

A business platform that manifests these six characteristics can embrace and manage chaos and sustain the continual evolution and pace of change.

The six integral characteristics of a sustainable business platform are:

High Performing

Effective in producing customer value and efficient in the utilization of resources to create customer value.

Scalable

Enables business revenue to grow exponentially, while the staffing of the platform grows linearly / incrementally.

Extensible

Enables new business functionality (activities, procedures, technology, mechanisms, roles, etc.) to be added quickly and seamlessly to the platform.

Adaptable/Nimble

Enables proactive early identification and rapid effective response to the shifts and changes in the business environment.

Robust

Stability of the platform at the tactical, operational and strategic layers to enable an organization to leverage its strengths (and bolster weakness) to exploit opportunities and mitigate threats from shifts and changes in the business environment.

Transparent

Enables the appropriate stakeholders to accurately, thoroughly and unambiguously understand the components and moving parts at each layer of the platform.

Business Transformation

Business transformation is difficult. Most organizations struggle to achieve transformational and sustainable change regardless of the amount of time and resources expended on the effort.

The primary reasons that business transformation initiatives such as Business Process Reengineering (BPR) often fail to deliver transformative and sustainable change are:

1. A myopic focus on the tactical workflow layer of an organization without fully engaging the operational and strategic layers;

2. Superficial mapping, high-level analysis and limited scope - rather than detailed and deep analysis across the enterprise.

3. Insufficient experience in recognizing the underlying patterns across the enterprise and among the layers that need to be disrupted and reengineered.

4. Sub-optimization of the opportunity backlog – informal prioritization of the opportunities based subjective factors rather than objective prioritization based on value drivers.

5. Passive rather than proactive development, implementation and on-going refinement of the opportunities selected from the backlog.

The solution is to engage the organization from 360°.

This level of engagement requires analyzing people / roles, process and technology at the tactical, operational and strategic layers – and analyzing how people, processes and technology engage one another across the enterprise and among the layers.

Inteq’s BPR360/Framework™ - Overview

Inteq’s BPR360/Framework™ is depicted by the illustration below.

BPR-360-Framework-3

 

The BPR360/Framework™ was developed and refined over many years of experience from numerous business transformation initiatives – from organizational restructuring to enterprise business process reengineering (BPR) to incremental business process improvement (BPI) across the spectrum of industries around the world.

Organizations and businesses provide Inteq access to information in a way that most people never see. We are invited to go deep inside organizations to uncover, understand and reengineer complex business concepts that form the foundation of these organizations. That’s our core business.

We analyze organizations from multiple perspectives – the tactical, operational and strategic layers. From this 360º view, where others see chaos, we see patterns. Pattern recognition is a core skill that Inteq has refined over many years – it’s an invaluable tool for success in business transformation.

Over time, we have recognized and distilled patterns that occur repeatedly across industries - regardless of the nature of the business. These recurring patterns are the foundation of Inteq’s BPR360/Framework™ - the conceptual blueprint for business transformation.

Business Process Reengineering (BPR) vs. Operational Improvement

BPR is transformational. BPR initiatives disrupt existing business processes - workflows, roles, business policies and procedures, supporting technology and underlying business rules. BPR requires new ways of thinking – doing new things in new ways. BPR results in fundamental changes in end-to-end business processes.

Operational improvement initiatives are narrower in scope and result in incremental refinement and improvement of work activities, procedures, business policies, workflows and technology at the functional/departmental level. Operational improvement initiatives have specific tactical objectives (e.g. Streamline the Handoff from Sales to Customer Billing).

Both BPR initiatives and operational improvement initiatives are important and can execute in parallel.  Operational improvement initiatives provide the essential ongoing continual refinements that improve operational effectiveness. BPR results in the fundamental shifts that enable an organization to achieve strategic objectives.     

Learn about our Business Process Modeling training course Learn about our Business Systems Analysis training course

Inteq's Business Process Modeling training course transforms business analysts into high-impact professionals - professionals that connect with the business stakeholders, discover and rapidly assimilate deep business knowledge, critically analyze and challenge existing processes and deliver substantial ROI from analysis. 

Inteq's Business Systems Analysis training course provides the critical thinking skills, conceptual knowledge, and best practice techniques to rapidly discover, thoroughly analyze, and accurately specify business and user requirements.

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Today’s rapidly changing business environment favors high-performing, agile organizations capable of delivering extraordinary customer and business value.

Meeting this challenge often requires transformative change - and sustainable on-going improvement in business processes, organizational culture and supporting technologies.

The Inteq Group is uniquely qualified to assist your organization with this challenge.

 

James Proctor

James Proctor

James Proctor is the Director of Professional Services for The Inteq Group, Inc. and author of Mastering Business Chaos. He frequently lectures on business strategy, innovation and business transformation and serves on the board of commercial and non-profit organizations. Proctor is the author of Inteq’s acclaimed Business Analysis training series - reaching over 300,000 business and I.T. professionals worldwide. Proctor developed Inteq’s MoDA/Framework™ and Inteq’s BPR360/Framework™ - which have been adopted as a standard for business analysis by organizations around the world. In his book, Mastering Business Chaos, he reveals secret patterns he has discovered in thousands of client interactions ranging from Fortune 500 to emerging growth companies and government agencies throughout the spectrum of industry. The Inteq Group is a team of top industry professionals that provide business analysis training and consulting services, application software development services, and big data solutions to commercial and governmental organizations worldwide. Proctor has a B.S. in Industrial Management and Operations Research and an MBA in Information Technology from Indiana University. He started his career with the firm of Ernst and Young (formerly, Ernst and Whinney) with their consulting group in Dallas and specialized in the aerospace, financial services, manufacturing and defense industries.