Customer Engagement, Elicitation, and Collaboration Skills
Getting the requirements (business requirements, business system requirements, service requirements, etc.) “right” requires, in additional to analysis skills, high levels of engagement, elicitation, and collaboration with your customers (SMEs, stakeholders, etc.).
The focus of Inteq’s 2-day Business Relationship Management (BRM) training course is to provide you and your team with best practice techniques and methods to improve and elevate these essential skills.
Our goal is to enable you to master the skills at each level of the BRM continuum from Order Taker to Liaison, to Trusted Collaborator, to Strategic Partner.
Organizations are a complex ecosystem of interrelated services – each service contributing to creating customer and business value. Inteq’s BRM training provides the skills, techniques, methods and best practices to enable you to become a professional Business Relationship Manager.
However, these capabilities are also essential for all business and IT professionals including Business Analysts, Project Managers, Developers, hands-on staff, supervisors and managers and anyone in the organization involved in providing services to internal customers and/or external customers and business partners.
None. Inteq’s Business Relationship Management course provides you and your team with best practice techniques and methods regardless of background and level of experience.
BRM is an excellent precursor and integrates seamlessly with Inteq’s Developing Effective Business Cases training course and is an excellent companion to Inteq’s Organizational Change Management training course.
LIVE: Inteq’s Business Relationship Management 2-Day training course can be tailored to your organization’s training objectives and can be combined with other Inteq courses to create a 3, 4 and 5-day hybrid training program.
BRM training courses are 2-days in length via live virtual or onsite training.
None. Inteq’s Business Relationship Management course provides you and your team with best practice techniques and methods regardless of background and level of experience.
BRM is an excellent precursor and integrates seamlessly with Inteq’s Developing Effective Business Cases training course and is an excellent companion to Inteq’s Organizational Change Management training course.
What and Why of BRM
Effectiveness and Efficiency
Customer and Business Value
Business Functions, Processes and Work Activities
Superficial vs. Deep Analysis
The Business Relationship Maturity Model
Thinking Like an Owner
Agility and Agile Thinking
ITSM key concepts
Value of ITSM / ITIL
Service lifecycle concepts
Thinking Strategically vs Operationally
Linking BRM to Business Strategy
Strategy Maps
Strategy Execution
Preparing for Customer Engagement
Discovery, Elicitation and Collaboration Techniques
Leadership and Team Building
Business Opportunities and Business Cases
Business Case Framework and Roadmap
Developing Business Cases
Change Management Foundations
The Change Management Process
Making the Change “Stick”
Key Takeaways
“Ah-Ha” moments
Course wrap-up
Inteq's Business Relationship Management training course is available at your location via private On-Site Training for groups of 10 or more, or via our Virtual On-Site classroom.
Click below to schedule a private On-Site Training with us or to learn more about our Virtual On-Site training options.
Inteq's Business Relationship Management training course is available at your location via private On-Site Training for groups of 10 or more, or via our Virtual On-Site classroom.
Click below to schedule a private On-Site Training with us or to learn more about our Virtual On-Site training options.
