<img alt="" src="https://secure.leadforensics.com/199896.png" style="display:none;">

Soft Skills for Business Analysts
Enabling Better Faster Analysis

IIBA Endorsed Education Provider| ACCET Acccredited 

Soft skills—communication, elicitation, problem-solving, critical thinking, and collaboration—are the cornerstone of effective business analysis and solving complex problems, transcending technical expertise and industry knowledge.

Inteq's Soft Skills for Business Analysts training course is your roadmap for developing enterprise-level soft skills. This two-day intensive course equips you and your team with:

  • A standardized framework of high-performing soft skills built on years of industry experience and thousands of successful interactions.
  • Advanced techniques methods that empower you and your team to make better, faster business decisions, with increased accuracy, agility, and value.
  • High-performing elicitation, critical thinking, decision-making, and communication skills, enabling deep engagement with stakeholders and subject matter experts across the enterprise.

Soft Skills for Business Analysts is based on years of best practices gleaned across the spectrum of industries and subject matter domains. This course is a transformational experience that prepares you to become a trusted advisor in an increasingly complex business environment.

Course outline

Introduction and Foundation

Business analysis from an enterprise 360° perspective

Defining customer and business value

Business change drivers

Agile business analysis

What is a business case?

Framework for Business Analysis

Business functions, processes and work activities

Business requirements vs. business systems requirements

Stakeholder and SME analysis

Business value drivers and constraints

The 5 essential business analysis questions

Analyzing Business Problems & Opportunities

Analysis from an agile perspective

Goals vs. strategies vs. tactics

Measurement, metrics and indicators

Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis

Developing Business Cases

Business case format and components

Anchoring business cases with user stories

Iterative evolution of business cases

Validating and refining business cases

Grooming the case backlog

Presenting business cases

Eliciting Business Knowledge

Deep versus superficial analysis

Sources of business knowledge

Essential facilitation skills

Essential Professional Skills

Managing difficult personalities and situations

Teams and team building

Communication skills

Active Listening skills

Case Study | Developing a Business Case

Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization

Practical guidance

Establishing and maintaining credibility

Trending topics

Take-home templates

Getting started

Learning Objectives | You Will Learn | Key Benefits
  • Discover and mine deep business knowledge.
  • Facilitation and elicitation techniques that enable you to fully engage subject matter experts.
  • Critical thinking skills to quickly identify and clearly define business questions.
  • Navigate the political and cultural roadblocks that impede high quality analysis.
  • Respond rather that react to problems.
  • Techniques for generating and evaluating ideas.
  • Best practices to gaining consensus in critical decision-making processes.
  • Ensure alignment between business needs and IT solutions.
  • Navigate complex business landscapes with confidence and agility.
  • Effective communication strategies that foster collaboration and synergy across teams and departments.
  • Master critical thinking to analyze problems from multiple angles and facilitate innovative solutions.
  • Tools for effectively managing conflicts and turning challenges into opportunities for growth and innovation.
  • Deliver tangible business value through enhanced decision-making and problem-solving abilities.
  • Best practices for stakeholder engagement, enhancing collaboration across all levels of your organization.
Who Should Attend?
  • Business Analysts
  • Systems Analysts
  • Data Modelers
  • Data Analysts
  • Project Managers
  • Business and IT Professionals
  • Subject Matter Experts
  • Anyone involved in:
    • Elicitation
    • Critical Thinking
    • Problem Solving
    • Decision Making
    • Business Cases
    • Communicating Business Requirements
    • Communicating Business Decisions
    • Leading Change

None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.

Soft Skills for Business Analysts seamlessly integrates with:

Learning Options:
  • The course is designed for two days, but Anytime eLearning™ allows self-paced learning.
  • Participants can revisit material to reinforce concepts.
  • The course must be completed within 45 days, with most participants finishing in 1-3 weeks.
What’s In the box?

OK, there is not a box per se - the content is digital. In addition to 2-days/16 hours of expert instruction you receive:

  • Digital Badge of Completion
  • Personalized Certificate of Completion
  • ACCET Continuing Education Units (CEUs)
  • IIBA Professional Development Units (PDUs)
  • Electronic (PDF) Comprehensive 140 Page Course Manual
  • Case Study Materials
  • Supplemental Course Materials
Course Length:
The course is designed for two full days of training. However, Anytime eLearning™ participants can learn at their own pace and on their own schedule.

Participants to go back and review the material at their own pace and time schedule to reinforce and further internalize the concepts.

Anytime eLearning™ participants have 45-days to complete the course and most participants typically complete the training over 1-3 weeks.

Anytime eLearning™
Start Today

Anytime eLearning™ $1195 Per Participant


Anytime, Anywhere, Any Device.
Self Paced. 2-Day Course. 45-Day Access

*Or call us at 800-719-4627 to talk with
a Training Coordinator.

Team Training

What's Included

  • Digital Badge of Completion
  • Personalized Certificate of Completion
  • ACCET Continuing Education Units (CEUs)
  • IIBA Professional Development Units (PDUs)
  • Electronic Comprehensive Course Manual
  • Supplemental Course Materials
Soft Skills Badge Final

Accreditation & Professional Affiliation

Please contact us and let's start a conversation to discuss your training objectives in more detail.

Providing multiple options for your professional development

Anytime eLearning
via registered portal
more information
Live Virtual
Open Enrollment
more information
inteq icon
Onsite Training
private group at your location
more information
inteq icon
Live Virtual
via online classroom
more information
Register and start training as soon as today! Or, contact us for details at info@inteqgroup.com or 800.719.4627 to discuss your business analysis training objectives and how Inteq's Business Systems Analysis training can help you in achieving those objectives.