Power Skills Course Series | |
Soft skills, sometimes referred to as “professional skills”, are the essential enablers of business analysis - independent of technical or industry specific skills and knowledge.
Soft skills are extremely valuable to any organization - and are often in short supply.
Stakeholders at every level of the organization rely on thorough, objective, accurate business analysis and the resulting business requirements and supporting business cases for decisions regarding changes in business processes and business systems.
A standardized consistently applied best-practice approach for the elicitation of requirements, the application of critical thinking to analysis and development and communication of effective business cases is essential to decision making. Unfortunately, sub-optimal decisions and missed (or misaligned) opportunities are far too frequent.
Soft Skills for business and I.T. Professionals results in better, faster business and IT decisions – with increased agility that balances the allocation of time, budget, talent and risk among alternatives and with competing opportunities and priorities.
Inteq’s Soft Skills training provides business and IT professionals with the elicitation, critical thinking, decision making, business case and communication skills, techniques and methods to engage stakeholders at all levels across the enterprise.
The concepts and content of this course is based on years of best practices gleaned from thousands of business analysis interactions across the spectrum of industries and subject matter domains across the commercial and public sectors. It’s your roadmap for developing enterprise-level professional skills.
Business analysis from an enterprise 360° perspective
Defining customer and business value
Business change drivers
Agile business analysis
What is a business case?
Business functions, processes and work activities
Business requirements vs. business systems requirements
Stakeholder and SME analysis
Business value drivers and constraints
The 5 essential business analysis questions
Analysis from an agile perspective
Goals vs. strategies vs. tactics
Measurement, metrics and indicators
Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis
Business case format and components
Anchoring business cases with user stories
Iterative evolution of business cases
Validating and refining business cases
Grooming the case backlog
Presenting business cases
Deep versus superficial analysis
Sources of business knowledge
Essential facilitation skills
Managing difficult personalities and situations
Teams and team building
Active Listening skills
Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization
Establishing and maintaining credibility
None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.
Soft Skills for Business Analysts seamlessly integrates with: