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Power Skills Course Series

Soft Skills: Enabling Better, Faster, Agile Business Analysis

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Anytime eLearning™ $695 Per Participant

Anytime, Anywhere, Any Device.
Self Paced. 45-Day Access

*Or call us at 800-719-4627 to talk with
a Training Coordinator.

Soft skills, sometimes referred to as “professional skills”, are the essential enablers of business analysis - independent of technical or industry specific skills and knowledge.

Soft skills are extremely valuable to any organization - and are often in short supply.

Stakeholders at every level of the organization rely on thorough, objective, accurate business analysis and the resulting business requirements and supporting business cases for decisions regarding changes in business processes and business systems.

A standardized consistently applied best-practice approach for the elicitation of requirements, the application of critical thinking to analysis and development and communication of effective business cases is essential to decision making. Unfortunately, sub-optimal decisions and missed (or misaligned) opportunities are far too frequent.

Soft Skills for business and I.T. Professionals results in better, faster business and IT decisions – with increased agility that balances the allocation of time, budget, talent and risk among alternatives and with competing opportunities and priorities.

Inteq’s Soft Skills training provides business and IT professionals with the elicitation, critical thinking, decision making, business case and communication skills, techniques and methods to engage stakeholders at all levels across the enterprise.

The concepts and content of this course is based on years of best practices gleaned from thousands of business analysis interactions across the spectrum of industries and subject matter domains across the commercial and public sectors. It’s your roadmap for developing enterprise-level professional skills.
Download a PDF of Course Overview and Outline

Soft Skills Training Course Outline

Introduction and Foundation
  • Business analysis from an enterprise 360° perspective
  • Defining customer and business value
  • Business change drivers
  • Agile business analysis
  • What is a business case?
Framework for Business Analysis
  • Business functions, processes and work activities
  • Business requirements vs. business systems requirements
  • Stakeholder and SME analysis
  • Business value drivers and constraint
  • The 5 essential business analysis questions
Analyzing Business Problems & Opportunities
  • Analysis from an agile perspective
  • Goals vs. strategies vs. tactics
  • Measurement, metrics and indicators
  • Gap & Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis
Developing Business Cases
  • Business case format and components
  • Anchoring business cases with user stories
  • Iterative evolution of business cases
  • Validating and refining business cases
  • Grooming the case backlog
  • Presenting business cases
Eliciting Business Knowledge
  • Deep versus superficial analysis
  • Sources of business knowledge
  • Essential facilitation skills
Essential Professional Skills
  • Managing difficult personalities and situations
  • Teams and team building
  • Communication skills
  • Active Listening skills
Case Study – Developing a Business Case
Participants analyze a business problem, identifying alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization.
Practical Guidance
  • Establishing and maintaining credibility
  • Trending topics
  • Take-home templates
  • Getting started
Who Should Attend?
Business Analysts, Systems Analysts, Data Modelers and Data Analysts, Project Managers, Business and IT Professionals, Subject Matter Experts and anyone in involved in elicitation, critical thinking, problem solving, decision making, business cases, communicating business requirements and business decisions or leading change. 
Prerequisites:
None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.

Soft Skills for Business Analysts is an excellent companion and seamlessly integrates with any of our business analysis courses including Business Systems Analysis, Agile Business Analysis, Business Process Modeling, Business Process Management, Logical Data Modeling and Change Management.
Learning Options:
Anytime eLearning™: Anytime | Anywhere | Any Device | Self-Paced

Onsite Training: Onsite at your locations worldwide or via our live virtual classroom | Contact us for details.
Course Length:
The course is designed for two full days of training. However, Anytime eLearning™ participants can learn at their own pace and on their own schedule.

Participants can go back and review the material at their own pace and time schedule to reinforce and further internalize the concepts.

Anytime eLearning™ participants have 45-days to complete the course and most participants typically complete the training over 1-3 weeks.
What’s included?
In addition to the world-class training, participants also receive a comprehensive course workbook - which is yours to keep, supplemental materials, a personalized Certificate of Completion and CEU (continuing education unit) credits.
Who Should Attend?
Business Analysts, Systems Analysts, Data Modelers and Data Analysts, Project Managers, Business and IT Professionals, Subject Matter Experts and anyone in involved in elicitation, critical thinking, problem solving, decision making, business cases, communicating business requirements and business decisions or leading change. 
Prerequisites:
None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.

Soft Skills for Business Analysts is an excellent companion and seamlessly integrates with any of our business analysis courses including Business Systems Analysis, Agile Business Analysis, Business Process Modeling, Business Process Management, Logical Data Modeling and Change Management.
Learning Options:
Anytime eLearning™: Anytime | Anywhere | Any Device | Self-Paced

Onsite Training: Onsite at your locations worldwide or via our live virtual classroom | Contact us for details.
Course Length:
The course is designed for two full days of training. However, Anytime eLearning™ participants can learn at their own pace and on their own schedule.

Participants to go back and review the material at their own pace and time schedule to reinforce and further internalize the concepts.

Anytime eLearning™ participants have 45-days to complete the course and most participants typically complete the training over 1-3 weeks.
What’s included?
In addition to the world-class training, participants also receive a comprehensive course workbook - which is yours to keep, supplemental materials, a personalized Certificate of Completion and CEU (continuing education unit) credits.

Course outline

Framework and key concepts

10 myths of analysis

Deep vs. superficial vs. Agile analysis

Business vs. business systems requirements

The 5 essential business analysis questions

Defining baseline requirements

Business functions, processes and work activities

The 5 types of business system requirements

The Interaction Content Diagram: actors and interactions

Components of a use case | Summary-level use cases

Analyzing and extending requirements

Extending baseline requirements

The interaction flow of events

Break-fix scenario analysis (the secret sauce of analysis)

Defining information requirements

The business vocabulary

Entity types | Attributes | Relationships

Entity relationship diagram (ERDs) basics

Analyzing and extending info requirements

State transition analysis

State transition diagramming

Business analytics requirements

BSA-at-scale case study

Participants analyze a complex real-world business space and identify and define business and user requirements. This case study provides an invaluable template that participants can leverage to jump start and improve business systems analysis in their organization.

Elicitation and collaboration

The quality of the conversation

Identifying and engaging SMEs and stakeholders

Sources of business knowledge

Facilitated workshops

Practical guidance

Maps, models & diagrams

Scaling analysis

Critical success factors

Soft Skills Badge Final

What's Included


  • Digital Badge of Completion
  • Personalized Certificate of Completion
  • Continuing Education Units (CEUs)
  • IIBA Professional Development Units (PDUs)
  • Electronic Comprehensive Course Manual
  • Supplemental Course Materials
Download a PDF of Course Overview and Outline
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Key Skills & Techniques that You Will Learn:

  • Clearly define business problems and related opportunities
  • Proven techniques for discovering and mining deep business knowledge
  • Facilitation and elicitation techniques that enable you to fully engage subject matter experts
  • Critical thinking skills to clearly define and rapidly resolve business questions
  • Develop, validate and clearly communicate effective business cases
  • Navigate the political and cultural roadblocks that impede high quality analysis
  • Respond rather that react to problems
  • Proven techniques for generating and evaluating ideas
  • Rapidly make effective critical decisions
  • … and much more

What is the Next Step?

Inteq courses are available for Enterprise Training, Team Training and Individual & Small Group training – via live virtual or live onsite training and self-paced via Anytime eLearning™.
Please contact us and let’s start a conversation to discuss your training objectives in more detail.

Providing multiple options for your professional development

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Register and start your soft skills training as soon as today! Or, contact us for details at info@inteqgroup.com or 800.719.4627 to discuss your soft skills learning objectives and how Inteq's soft skills training opportunities can help you in achieving those objectives.