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Soft Skills for Business and IT Professionals Training Course
Enabling Better Faster Analysis
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Soft Skills training equips business and IT professionals with practical tools to enhance leadership, emotional intelligence and communication that enables team collaboration, conflict resolution, and effective problem solving.
Through real-world scenarios and actionable frameworks, participants gain the confidence and competence to lead more effectively, communicate with clarity, and foster trust across the organization.
Join over 300,000 business and IT professionals trained by Inteq worldwide.
What You Will Learn
- Strengthen verbal and non-verbal communication techniques
- Build trust and collaboration in team-based environments
- Enhance emotional intelligence and self-awareness
- Navigate workplace conflict with confidence and empathy
- Develop leadership presence and executive professionalism
- Deliver feedback constructively and receive it effectively
- Effectively handle difficult personalities and situations
- Master elicitation and facilitation techniques to effectively engage stakeholders and SMEs
Who Should Attend
- Business Analysts, Systems Analysts, Project Managers
- Team Leaders and Supervisors
- Managers, Supervisors and Subject Matter Experts (SMEs)
- Anyone whose role requires enhanced communication and elicitation skills to engage stakeholders effectively
Course Benefits
- Boost your professional confidence and personal effectiveness
- Improve collaboration and team productivity
- Enhance leadership potential and career growth
- Strengthen emotional intelligence and workplace relationships
- Deliver greater business value through effective facilitation and communication
Course Format & Delivery Options
- Delivery: Live online, self-paced on-demand, or onsite
- Duration: 2 days | 16 Hours
- Certification: Certificate of Completion + CEUs
- Tools Provided: Templates, models, and frameworks
What Sets This Course Apart
- This course is led by James Proctor, a respected facilitator known for developing transformative skills in leaders and professionals
- Real-world scenarios and interactive exercises
- Inteq’s Soft Skills Training Course blends proven techniques with practical insights to immediately improve how you communicate, collaborate, and lead
- Transformation: This is not just a training course but a transformational experience that prepares you and your team to become trusted advisors in your organization
Register Now
Ready to elevate your communication and leadership impact? Add to cart (see side panel) and start learning as soon as today. Or, for Team Training, please contact us via the Team Training side panel to discuss your specific training goals and objectives - including 3, 4 and 5-day hybrid and bootcamp training programs.
Course Outline
Introduction And Foundation
Business analysis from an enterprise 360° perspective
Defining customer and business value
Business change drivers
Agile business analysis
What is a business case?
Framework For Business Analysis
Business functions, processes and work activities
Business requirements vs. business systems requirements
Stakeholder and SME analysis
Business value drivers and constraints
The 5 essential business analysis questions
Analysis and Problem Solving
Analysis from an agile perspective
Goals vs. strategies vs. tactics
Measurement, metrics and indicators
Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis
Developing Business Cases
Business case format and components
Anchoring business cases with user stories
Iterative evolution of business cases
Validating and refining business cases
Grooming the case backlog
Presenting business cases
Eliciting Business Knowledge
Deep versus superficial analysis
Sources of business knowledge
Essential facilitation skills
Essential Professional Skills
Managing difficult personalities and situations
Conflict Resolution
Emotional Intelligence and Adaptability
Leadership, Teams and team building
Communication skills
Active Listening skills
Case Study | Developing A Business Case
Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization
Practical Guidance
Establishing and maintaining credibility
Trending topics
Take-home templates
Getting started
- Transforming a Hero Culture
Discusses organizational behavior and team dynamics—highlighting the value of collaboration, trust-building, and distributed responsibility, all of which are emphasized in the soft skills course. - Transforming Hero Culture: Netflix & Radical Transparency
Builds on the previous post with a case study that demonstrates how radical transparency improves communication and team alignment—core soft skills themes. - Asking the Right Business Questions Changes Everything
Reinforces the importance of active listening, curiosity, and framing effective questions—key interpersonal and analytical skills taught in the course. - Top 12 Business Analysis Barriers – #1: Limited People Resources
Identifies the human challenges (communication gaps, unclear roles, siloed thinking) that soft skills directly address. - Cultivating a Proactive Mindset
Aligns with personal accountability, resilience, and initiative—cornerstones of professional effectiveness and leadership development.
OK, there is not a box per se, the content is digital. In addition to 2-days/16 hours of expert instruction you receive:
- Digital Badge of Completion
- Personalized Certificate of Completion
- ACCET Continuing Education Units (CEUs)
- IIBA Professional Development Units (PDUs)
- Electronic (PDF) Comprehensive Course Manual
- Case Study Materials
- Supplemental Course Materials
- Anytime eLearning™: Self-Paced Training For Busy Professionals
Inteq’s Anytime eLearning™ provides the perfect option for individuals and small groups to acquire professional level analysis skills as-needed and just-in-time. The course is designed for two days, but Anytime eLearning™ allows self-paced learning. Course access is 90 days, with most participants finishing in 1-3 weeks. Start training as soon as today!
- Live Virtual Classroom: Instructor Led | Live Online. Inteq's innovative Live Virtual Classroom approach brings the benefits of traditional classroom training into a live virtual environment.
- Live Team Training (Virtual or Onsite): Inteq’s Business Systems Analysis 2-day training course can be tailored to your organization’s training objectives and can be combined with other Inteq courses to create a 3, 4 and 5-day hybrid training program.
- Enterprise training for the entire organization.
None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.
Soft Skills for Business Analysts seamlessly integrates with:
Bring Your Team Together For a Live High-Impact Shared Training Experience
2, 3, 4 and 5-Day
Customized Training Options
eLearning + Live Coaching
Anytime, Anywhere, Any Device
Self Paced | 16 Hours | 90-Day Access
Continuing Education Credits:
16 IIBA PDUs | 1.6 ACCET CEUs
Tuition: $695
Save 10% off the total tuition if 3 or more 16-hour eLearning courses are purchased together. The tuition savings is displayed in the cart and at checkout.
Questions or need additional info? Contact us at 800.719.4627 or reach out here We look forward to assisting you!
