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Business Transformation & Operational Excellence

Boeing 737 Max MCAS Software Epiphany

I have been following the Boeing 737 Max MCAS software issue with great interest since the crash of Ethiopian Airlines Flight 302. For those that are not familiar with the story the basic and highly ...
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Lean: Getting Early Wins from BPM

Moving forward with a Business Process Management (BPM) initiative – from incremental Business Process improvement (BPI) to transformational Business Process Reengineering (BPR) – is a daunting ...
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The Five Essential Business Analysis Questions for BPR

Organizations today operate in a complicated, complex, rapidly changing globally competitive business environment. Business processes and supporting business systems need to continually change and ...
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Agile Business Analysis Breaking the Myth of The Iron Triangle Part 1

The Iron Triangle is a legacy concept that stifles business innovation, creates artificial barriers to sustainable business transformation and is a key contributor to suboptimal performance in many ...
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Customer Value - My Second Cappuccino Epiphany!

In my book Mastering Business Chaos I tell the story of My Cappuccino Epiphany experience in Milan a number of years ago (see excerpt below). I had a second Cappuccino Epiphany yesterday evening – ...
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