What are soft skills?

Soft skills are non-technical skills including communication, teamwork, problem-solving, and leadership, which are crucial for professional success.

Who should attend the Soft Skills Training Course?

This course is ideal for business and IT professionals at any level who want to enhance their interpersonal and leadership skills for workplace success.

What is the duration of the course?

The course duration can vary from a two-day intensive sessions to multi-session programs, depending on the customization for your organization.

Soft Skills Training Course

Inteq’s Soft Skills training course bridges the critical gap between technical expertise (hard skills) and the interpersonal capabilities (soft skills) essential for success in today’s collaborative business environment.

Soft Skills training equips business and IT professionals with practical tools to enhance leadership, emotional intelligence and communication that enables team collaboration, conflict resolution, and effective problem solving.

Through real-world scenarios and actionable frameworks, participants gain the confidence and competence to lead more effectively, communicate with clarity, and foster trust across the organization.

Course Highlights

Strengthen critical thinking to clarify business questions and uncover root causes
Build alignment and consensus in high-impact decision-making processes
Bridge the gap between business needs and IT capabilities for cohesive execution
Communicate with clarity to enhance collaboration across teams and departments
Master elicitation and communication techniques to effectively engage stakeholders and SMEs
Build emotional intelligence and trust to strengthen team dynamics and cross-functional collaboration
Gain decision-making and problem-solving strategies to tackle complex challenges with confidence
Develop conflict resolution skills to turn workplace tensions into productive outcomes
Lead with clarity and influence to drive alignment and achieve organizational goals

Who Should Attend

This course is perfect for:

Business and systems analysts seeking stronger communication and stakeholder engagement skills
Project managers and team leads who must influence cross-functional outcomes
Business and IT professionals aiming to enhance collaboration and relationship-building
Mid-level and senior managers focused on mentoring and team development
Change agents and transformation leaders managing complex initiatives
Product owners and business partners aligning technical and non-technical teams
SMEs and functional leads contributing to enterprise-wide projects
Executives, managers, and team leaders developing leadership, communication, and conflict resolution skills
Anyone whose role requires enhanced communication and elicitation skills to engage stakeholders effectively

Why Choose Inteq's Soft Skills Training Course

Expert-Led Instruction: Learn from professionals with deep experience and expertise in soft skills.
Actionable skills that can be immediately applied to real-world scenarios.
Industry-Proven Techniques: Align your project with real-world best-practice frameworks and case studies
Practical actionable insights tailored to real-world challenges
Transformation: This is not just a training course but a transformational experience that prepares you and your team to become trusted advisors in your organization
Industry-proven methodologies ensuring alignment with project objectives
Flexible Delivery: Anytime eLearning™, Live Virtual Classroom or Team Training courses are customized for your team’s unique needs
Recognition through Continuing Education Units (CEUs) and IIBA Professional Development Units (PDUs)
Trusted by leading organizations across industries – over 300,000 business and IT professionals trained worldwide

Course Outline

Introduction And Foundation

Business analysis from an enterprise 360° perspective

Defining customer and business value

Business change drivers

Agile business analysis

What is a business case?

Framework For Business Analysis

Business functions, processes and work activities

Business requirements vs. business systems requirements

Stakeholder and SME analysis

Business value drivers and constraints

The 5 essential business analysis questions

Analysis and Problem Solving

Analysis from an agile perspective

Goals vs. strategies vs. tactics

Measurement, metrics and indicators

Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis

Developing Business Cases

Business case format and components

Anchoring business cases with user stories

Iterative evolution of business cases

Validating and refining business cases

Grooming the case backlog

Presenting business cases

Eliciting Business Knowledge

Deep versus superficial analysis

Sources of business knowledge

Essential facilitation skills

Essential Professional Skills

Managing difficult personalities and situations

Conflict Resolution

Emotional Intelligence and Adaptability

Leadership, Teams and team building

Communication skills

Active Listening skills

Case Study | Developing A Business Case

Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization

Practical Guidance

Establishing and maintaining credibility

Team Training

Bring Your Team Together For a Live High-Impact Shared Training Experience

Schedule a Free Consultation

2, 3, 4 and 5-Day
Customized Training Options

Why team training?

Anytime eLearning™
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eLearning + Live Coaching Anytime, Anywhere, Any Device
Self Paced | 16 Hours | 90-Day Access Continuing Education Credits: 16 IIBA PDUs | 1.6 ACCET CEUs Tuition: $695

Save 10% off the total tuition if 3 or more 16-hour eLearning courses are purchased together. The tuition savings is displayed in the cart and at checkout.

Questions or need additional info? Contact us at 800.719.4627 or reach out here We look forward to assisting you!

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