Soft Skills for Business and IT Professionals Training Course
Enabling Better Faster Analysis

IIBA Endorsed Education Provider| ACCET Acccredited 

Inteq’s Soft Skills for Business and IT Professionals training course bridges the critical gap between technical expertise (hard skills) and the interpersonal capabilities (soft skills) essential for success in today’s collaborative business environment.

Soft Skills training equips business and IT professionals with practical tools to enhance leadership, emotional intelligence and communication that enables team collaboration, conflict resolution, and effective problem solving.
 
Through real-world scenarios and actionable frameworks, participants gain the confidence and competence to lead more effectively, communicate with clarity, and foster trust across the organization. 

What You Will Learn

  • Strengthen verbal and non-verbal communication techniques
  • Build trust and collaboration in team-based environments
  • Enhance emotional intelligence and self-awareness
  • Navigate workplace conflict with confidence and empathy
  • Develop leadership presence and executive professionalism
  • Deliver feedback constructively and receive it effectively
  • Effectively handle difficult personalities and situations 
  • Master elicitation and facilitation techniques to effectively engage stakeholders and SMEs

Who Should Attend

  • Business Analysts, Systems Analysts, Project Managers
  • Team Leaders and Supervisors
  • Managers, Supervisors and Subject Matter Experts (SMEs)
  • Anyone whose role requires enhanced communication and elicitation skills to engage stakeholders effectively

Course Benefits

  • Boost your professional confidence and personal effectiveness
  • Improve collaboration and team productivity
  • Enhance leadership potential and career growth
  • Strengthen emotional intelligence and workplace relationships
  • Deliver greater business value through effective facilitation and communication

Course Format & Delivery Options

  • Delivery: Live online, self-paced on-demand, or onsite
  • Duration: 2 days | 16 Hours
  • Certification: Certificate of Completion + CEUs
  • Tools Provided: Templates, models, and frameworks

What Sets This Course Apart

  • This course is led by James Proctor, a respected facilitator known for developing transformative skills in leaders and professionals
  • Real-world scenarios and interactive exercises
  • Inteq’s Soft Skills Training Course blends proven techniques with practical insights to immediately improve how you communicate, collaborate, and lead
  • Transformation: This is not just a training course but a transformational experience that prepares you and your team to become trusted advisors in your organization

Register Now

Ready to elevate your communication and leadership impact?  Add to cart (see side panel) and start learning as soon as today. Or, for Team Training, please contact us via the Team Training side panel to discuss your specific training goals and objectives - including 3, 4 and 5-day hybrid and bootcamp training programs.

Course Outline

Introduction And Foundation

Business analysis from an enterprise 360° perspective

Defining customer and business value

Business change drivers

Agile business analysis

What is a business case?

Framework For Business Analysis

Business functions, processes and work activities

Business requirements vs. business systems requirements

Stakeholder and SME analysis

Business value drivers and constraints

The 5 essential business analysis questions

Analysis and Problem Solving

Analysis from an agile perspective

Goals vs. strategies vs. tactics

Measurement, metrics and indicators

Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis

Developing Business Cases

Business case format and components

Anchoring business cases with user stories

Iterative evolution of business cases

Validating and refining business cases

Grooming the case backlog

Presenting business cases

Eliciting Business Knowledge

Deep versus superficial analysis

Sources of business knowledge

Essential facilitation skills

Essential Professional Skills

Managing difficult personalities and situations

Conflict Resolution

Emotional Intelligence and Adaptability

Leadership, Teams and team building

Communication skills

Active Listening skills

Case Study | Developing A Business Case

Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization

Practical Guidance

Establishing and maintaining credibility

Trending topics

Take-home templates

Getting started

Top 5 Most Relevant Blog Posts
  1. Transforming a Hero Culture
    Discusses organizational behavior and team dynamics—highlighting the value of collaboration, trust-building, and distributed responsibility, all of which are emphasized in the soft skills course.

  2. Transforming Hero Culture: Netflix & Radical Transparency
    Builds on the previous post with a case study that demonstrates how radical transparency improves communication and team alignment—core soft skills themes.

  3. Asking the Right Business Questions Changes Everything
    Reinforces the importance of active listening, curiosity, and framing effective questions—key interpersonal and analytical skills taught in the course.

  4. Top 12 Business Analysis Barriers – #1: Limited People Resources
    Identifies the human challenges (communication gaps, unclear roles, siloed thinking) that soft skills directly address.

  5. Cultivating a Proactive Mindset
    Aligns with personal accountability, resilience, and initiative—cornerstones of professional effectiveness and leadership development.
What’s In the box?

OK, there is not a box per se, the content is digital. In addition to 2-days/16 hours of expert instruction you receive:

  • Digital Badge of Completion
  • Personalized Certificate of Completion
  • ACCET Continuing Education Units (CEUs)
  • IIBA Professional Development Units (PDUs)
  • Electronic (PDF) Comprehensive Course Manual
  • Case Study Materials
  • Supplemental Course Materials
Learning Options:
  • Anytime eLearning™: Self-Paced Training For Busy Professionals
    Inteq’s Anytime eLearning™ provides the perfect option for individuals and small groups to acquire professional level analysis skills as-needed and just-in-time. The course is designed for two days, but Anytime eLearning™ allows self-paced learning. Course access is 90 days, with most participants finishing in 1-3 weeks. Start training as soon as today! 

     
  • Live Virtual Classroom: Instructor Led | Live Online. Inteq's innovative Live Virtual Classroom approach brings the benefits of traditional classroom training into a live virtual environment.

  • Live Team Training (Virtual or Onsite): Inteq’s Business Systems Analysis 2-day training course can be tailored to your organization’s training objectives and can be combined with other Inteq courses to create a 3, 4 and 5-day hybrid training program.

  • Enterprise training for the entire organization.

Prerequisites:

None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.

Soft Skills for Business Analysts seamlessly integrates with: