Who should attend the Business Process Modeling & Analysis course?

This course is ideal for Business Analysts, Process Analysts, Project Managers, Product Owners, Business Architects, Consultants, IT and Operations Professionals, and anyone involved in business process improvement initiatives.

What are the key highlights of this training?

Key highlights include learning best practice techniques to map and analyze business processes, identifying inefficiencies and bottlenecks, revealing functional silos, and conducting root cause analysis to improve operational effectiveness.

Business Process Modeling & Analysis Training Course

Organizations today operate in a complicated, complex, rapidly changing globally competitive business environment. Business processes and supporting business systems must continually and rapidly adapt and evolve.

Many business processes, however, are a complex web of legacy business rules, inefficient work activities, dated policies, ambitious procedures and dated supporting systems.

Inteq’s Business Process Modeling & Analysis course equips you and your team with best practice techniques, frameworks and methods to identify high impact opportunities to improve business processes at every level of the organization.

Join over 300,000 business and IT professionals trained by Inteq worldwide.

Course Highlights

Learn best practice techniques and methods to accurately map, precisely measure and thoroughly analyze business processes across the organization.
Surface critical inefficiencies, redundancies, and process breakdowns that hinder operational effectiveness.
Identify hidden bottlenecks and pain points that contribute to delays, rework, and increased cost.
Reveal functional silos and disconnects that create fragmentation and limit cross-departmental collaboration.
Detect gaps in process flow, handoffs, and decision points that often go unnoticed in day-to-day operations.
Engage stakeholders across functions to validate process steps and expose blind spots in operational execution.
Conduct root cause analysis, trace issues back to their origin, and identify process improvement opportunities.

Who Should Attend?

This course is perfect for:

Business Analysts and Process Analysts
Process Improvement Specialists
Team Leads, Project Managers and Product Owners
Business Architects and Consultants
IT and Business Teams Collaborating on Automation Initiatives
Subject Matter Experts (SMEs) and Citizen Analysts
Operational leaders and other stakeholders involved in process improvement initiatives.

Why Choose Inteq's Business Process Modeling & Analysis Course?

Expert-Led Instruction: Learn from professionals with deep experience and expertise in business process analysis and improvement
Actionable Skills: Gain hands-on knowledge in business process mapping, measurement, analysis, gap and root cause analysis, identifying opportunities for improvement, stakeholder engagement, and more.
Industry-Proven Techniques: Align your skill set with what employers and clients demand using real-world best-practice frameworks and case studies
Flexible Delivery: Anytime eLearning™, Live Virtual Classroom or Team Training courses are customized for your team’s unique needs.
Transformation: This is not just a training course but a transformational experience that prepares you and your team to become trusted advisors in your organization
Accredited: Offering ACCET Continuing Education Units (CEUs) and IIBA Professional Development Units (PDUs).
Trusted by leading organizations across industries – over 300,000 business and IT professionals trained worldwide

Course Outline

Framework And Key Concepts

Customer and Business Value

Business Functions and Processes

Why the Current State Matters

The Three Layers of Analysis

Business Process Mapping

Relationships and dependency

Conditional branching

Events and external activities

Workflow patterns

Deconstructing Work Activities

The 7 W’s

Deconstructing work activities

Activity granularity

Measures, Metrics And Indicators

Measures and metrics

Performance metrics and KPIs

Selecting measures, metrics and KPIs

Analyzing Business Processes

Pain point gap analysis

KPI gap analysis

Strategic gap analysis

Root cause analysis

BPL At Scale Case Study

Participants map, measure and analyze a complex real-world business process case. This case study provides an invaluable template that participants can leverage to jump start and improve business process analysis in their organization.

Leveraging AI Prompt Engineering*

Overview of Generative AI (GenAI)

The secret sauce: Asking the right questions via prompt engineering

Applying AI prompt engineering to analyzing business processes.

10 myths of analysis

Practical Guidance And Next Steps

Segue to Business Process Reengineering

Harmonizing Business Process Variation

Leveraging Frameworks and Models

Customer Engagement Considerations

* Before using AI as part of your business analysis toolkit, it's essential to first deeply understand business process modeling and analysis best practice concepts, skills, techniques and methods. You can then leverage this knowledge via GenAI prompt engineering to amplify and enhance the speed and quality of analysis.

Learning Objectives | You Will Learn | Key Benefits

Quickly and accurately map and visualize business processes.
Discover and capture deep business knowledge.
Gain confidence in challenging and refining existing processes.A proven best practice framework and roadmap for process analysis.
Elicitation techniques and business questions that challenge legacy business rules.
Identify and analyze:
- Forward-facing business requirements across the enterprise.
- Metrics and key performance indicators (KPIs).
- Cross-functional hand-offs, silos and sources of sub-optimization.
- Process gaps and perform root cause analysis.
- Opportunities for improving business processes.
… and much more

What’s In the box?

OK, there is not a box per se, the content is digital. In addition to 2-days/16 hours of expert instruction you receive:

Digital Badge of Completion
Personalized Certificate of Completion
ACCET Continuing Education Units (CEUs)
IIBA Professional Development Units (PDUs)
Electronic (PDF) Comprehensive Page Course Manual
Case Study Materials
Supplemental Course Materials

Learning Options:

Anytime eLearning™: Self-Paced Training For Busy Professionals
Inteq’s Anytime eLearning™ provides the perfect option for individuals and small groups to acquire professional level analysis skills as-needed and just-in-time. The course is designed for two days, but Anytime eLearning™ allows self-paced learning. Course access is 90 days, with most participants finishing in 1-3 weeks. Start training as soon as today!
Live Virtual Classroom: Instructor Led | Live Online. Inteq's innovative Live Virtual Classroom approach brings the benefits of traditional classroom training into a live virtual environment.
Live Team Training (Virtual or Onsite): Inteq’s Business Systems Analysis 2-day training course can be tailored to your organization’s training objectives and can be combined with other Inteq courses to create a 3, 4 and 5-day hybrid training program.
Enterprise training for the entire organization.

Prerequisites:

None. Inteq’s Business Process Modeling provides a comprehensive and cohesive approach to business process mapping, measurement and analysis regardless of background and level of experience.

However, Business Process Modeling integrates seamlessly with the following courses:

Team Training

Bring Your Team Together For a Live High-Impact Shared Training Experience

Schedule a Free Consultation

2, 3, 4 and 5-Day
Customized Training Options

Why team training?

Anytime eLearning™
Start As Soon As Today!

eLearning + Live Coaching Anytime, Anywhere, Any Device
Self Paced | 16 Hours | 90-Day Access Continuing Education Credits: 16 IIBA PDUs | 1.6 ACCET CEUs Tuition: $695

Save 10% off the total tuition if 3 or more 16-hour eLearning courses are purchased together. The tuition savings is displayed in the cart and at checkout.

Questions or need additional info? Contact us at 800.719.4627 or reach out here We look forward to assisting you!

What is Anytime eLearning™?

"Our team was very impressed with Inteq’s BSA training program and we will definitely be bringing this training back for other teams."

"The course included a toolbox of best practice analysis techniques. Most importantly, the instructor explained how, when, and why to use these techniques."

"This was my first live virtual learning experience. Excellent course and very effective delivery via the virtual format."

BFS

"Our team was very impressed with Inteq’s BSA training program and we will definitely be bringing this training back for other teams."

"The course included a toolbox of best practice analysis techniques. Most importantly, the instructor explained how, when, and why to use these techniques."

"This was my first live virtual learning experience. Excellent course and very effective delivery via the virtual format."

BFS