Business Systems Analysis is no longer a role - it’s a delivery capability.
Organizations without it struggle to execute at scale.
When teams lack a consistent analysis framework, ambiguity enters early - then shows up later as scope creep, delays, stakeholder misalignment, and solutions that don’t meet real business needs.
Business Systems Analysis training equips teams to rapidly discover, thoroughly analyze, and clearly specify business and user requirements - so solutions are aligned, build-ready, and defensible.
Establish a common, repeatable framework for defining business and user requirements - so teams deliver with clarity, reduce rework, and improve solution fit across initiatives.
Leverage team training to reduce delivery risk across current and upcoming initiatives.
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300,000+
Professionals trained
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14
PDUs / CDUs
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4.8★
Average participant rating
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Fortune 500
Trusted by global brands
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Curriculum at a glanceSection 1 — Framework and Key ConceptsIntroduces core analysis concepts, clarifies common myths, contrasts analysis depth levels, distinguishes business and system requirements, and establishes essential guiding questions supported by systems-thinking principles. Section 2 — Defining Baseline RequirementsDefining business functions and work activities, introduces five requirement types, models actors and interactions, and explains how to structure clear, effective use cases for baseline requirements. Section 3 — Analyzing and Extending RequirementsExpand baseline requirements by mapping interaction flows, analyzing break-fix scenarios, identifying decision and rule logic, and refining non-functional needs to ensure completeness and accuracy. Section 4 — Defining Information RequirementsEstablish a shared business vocabulary, structures entities and relationships, introduces ERD fundamentals, and defines data quality attributes critical to accurate, reliable business information. Section 5 — Extending Information RequirementsExtends information requirements through state analysis and diagrams, identifies reporting and analytics needs, and defines data integration requirements across systems and workflows. Section 6 — BSA at Scale Case StudyAnalyze a complex real-world business domain to identify requirements, apply course modeling techniques, and use a structured template to enhance enterprise-level business systems analysis. Section 7 — Elicitation and CollaborationFocus on elevating conversation quality, engaging SMEs and other stakeholders, sourcing business knowledge, facilitating workshops, and managing alignment and conflict throughout analysis efforts. Section 8 — Practical GuidancePractical advice on using maps and models, scaling analysis work, applying critical success factors, and balancing intuitive “vibe code” with structured professional analysis practices. |
Using intuitive models, best-practice methods, and real-world scenarios, you and your team learn to rapidly uncover deep operational insight and translate it into precise user stories, use cases, and SRS specifications. The result is smarter solution design, faster delivery, fewer defects, and systems that truly support the business. Mastering modern analysis enables teams to bridge business vision and system execution - reducing rework, lowering risk, and delivering value at scale.
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eLearning is ideal when you want an immediate skill lift, flexible scheduling, and best practice techniques you can apply to your current role immediately.
Professionals use eLearning to build durable skills, strengthen performance, and apply proven methods immediately—without disrupting delivery schedules.
Master proven methods used by high-performing organizations - and apply them immediately.
Results our learners reportTrusted by professionals and teams at leading organizations
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