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Business Transformation & Operational Excellence

Uncovering the Difference Between Business Cases and Use Cases

Essential Skills for Business Analysts Business decisions backed with objective supporting information and business analysis are essential to success in any organization. The foundation of many ...
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The Southwest Airlines Scheduling System Meltdown

Crowd Sourcing Requirements for a Crew Scheduling System I am a big fan of Southwest Airlines (SWA) and fly SWA frequently. However, it appears that SWA dropped the ball big-time in connection with ...
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Interesting Use Case - Dubious Business Case

I recently read an article from Fast Company’s World Changing Ideas series titled “Everybody poops, but not everybody’s poop gets spontaneously combusted under water.” Excerpt from the article: ...
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Boeing 737 Max MCAS Software Epiphany

I have been following the Boeing 737 Max MCAS software issue with great interest since the crash of Ethiopian Airlines Flight 302. For those that are not familiar with the story the basic and highly ...
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Transforming a Hero Culture: Netflix's Radical Transparency

I just read a fascinating Wall Street Journal article regarding the Netflix culture: “At Netflix, Radical Transparency and Blunt Firings Unsettle the Ranks.”* Clearly, Reed Hastings is doing an ...
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