Curriculum at a glanceSection 1 — Framework and Key ConceptsIntroduces the core framework - linking customer value, business functions, and current-state analysis through essential layers and key business analysis questions.
Section 2 — Business Process MappingApply process mapping using BPMN to illustrate the work activities, relationships, conditions, events, and workflow patterns within business processes.
Section 3 — Deconstructing Work ActivitiesDeconstruct work activities using the 7 W’s framework, procedure diagrams, and appropriate levels of activity granularity.
Section 4 — Measures, Metrics and IndicatorsDefine, select, and apply measures, metrics, and KPIs to evaluate and improve the performance of business processes.
Section 5 — Analyzing Business ProcessesIdentify and resolve performance issues through pain point, KPI, and strategic gap analyses, supported by root cause analysis.
Section 6 — BPL at Scale Case StudyEngage in a real-world case study, providing an invaluable template to accelerate business process analysis within your organization.
Section 7 — Transition to Future StateApply change drivers, the process change continuum, and the BPR360 Framework and Method for transitioning to future states and leveraging Agentic AI opportunities.
Section 8 — Practical GuidancePractical guidance on additional analysis methods, identifying sources of business knowledge, engaging customers, and leveraging AI to enhance process analysis.
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