Course Audience
Who Should Attend
This course is designed for professionals responsible for measuring AI agent performance, demonstrating economic value, evaluating operating costs, validating business cases, redesigning processes, managing organizational change, or making decisions about how successful AI agents should scale across the enterprise.
Business Analysis
Business Analysts & Business Systems Analysts
Strengthen your ability to define measurable agent performance expectations, connect operational results to business outcomes, analyze value and cost, and develop decision-ready evidence that supports investment and scaling recommendations.
Technical Delivery & Quality
Developers, QA Professionals & Test Leads
Develop a more structured approach to testing and validating non-deterministic AI agents, establishing measurable performance criteria, monitoring results after deployment, identifying drift, and producing credible evidence of agent reliability and business performance.
Operations & Process Management
Operations Managers, Process Owners & Subject Matter Experts
Learn to evaluate agent performance in real operating environments, identify opportunities for continuous improvement, redesign processes around agent capabilities, and move beyond automating legacy workflows to capture broader transformation value.
Finance & Business Value
Finance, FP&A & Business Case Analysts
Apply structured methods for modeling AI agent costs, developing ROI projections, conducting scenario and sensitivity analysis, evaluating risk-adjusted returns, tracking realized value, and building financially defensible business cases for continued investment.
Change & Transformation
Change Management, Workforce, Program & Transformation Leaders
Prepare the organization for broader AI agent adoption through workforce transition planning, role redesign, stakeholder communication, resistance management, skills development, human-agent collaboration, and coordinated transformation initiatives.
Enterprise Strategy & Investment
Executives, AI Portfolio Leaders & Strategy Leaders
Strengthen your ability to evaluate agent portfolio maturity, prioritize investments, establish scaling governance, assess enterprise readiness, and develop strategic roadmaps grounded in demonstrated performance, economics, and business value.