Who Should Attend &
Course FAQs

No. No previous Organizational Change Management experience is required.

The course provides a comprehensive and cohesive approach to leading organizational change regardless of a participant's background or level of experience.

Experienced change professionals also benefit by strengthening their approach with a structured, repeatable framework for readiness assessment, stakeholder engagement, communications, workforce transition, resistance management, adoption, reinforcement, and sustainment.

The course establishes change management as a structured business process for preparing, engaging, and supporting people as an organization moves from its current state to a desired future state.

Participants examine:

• What Organizational Change Management is and why it matters
• Transition versus transformation and drivers of organizational change
• Business functions and processes affected by change
• The business value of effective change management
• Goals, objectives, success criteria, roles, and organizational culture
• The change-management roadmap and agile change management
• How the change-management lifecycle applies to process, technology, organizational, workforce, and Agentic AI transformation

This foundation helps teams connect the people side of transformation with the business outcomes the initiative is intended to produce.

Participants learn to assess organizational readiness and change impacts before adoption problems undermine implementation and business results.

The course addresses techniques for:

• Clarifying the current state and desired future state
• Establishing readiness and performance metrics
• Assessing impacts to people, processes, roles, systems, and ways of working
• Engaging sponsors and stakeholders
• Assessing risks and developing countermeasures
• Planning training, development, and communications
• Building and socializing the case for change

The objective is to identify readiness gaps early enough to address them before they weaken adoption, performance, or the business value of the transformation.

Effective change requires active engagement from sponsors, leaders, managers, employees, and other stakeholders throughout the transformation.

Participants learn how to identify affected stakeholders, understand their interests and concerns, clarify sponsor and change-team responsibilities, establish leadership alignment, build trust, and engage people throughout the transition.

The course emphasizes participation, commitment, and advocacy rather than relying on change by edict or assuming that a technically successful implementation will automatically produce organizational adoption.

The course treats communication, workforce transition, trust, and resistance management as active components of change delivery.

Participants learn to develop audience-specific communications that strengthen clarity, understanding, participation, leadership alignment, and trust. The course also addresses role redesign, reskilling, upskilling, workforce transition, and the uncertainty that can accompany significant organizational change.

Participants learn to identify root causes of resistance, develop practical countermeasures, manage the uncertainty of transition, and convert resistance into participation, commitment, and advocacy.

Successful change is measured by behavioral adoption, improved performance, and business outcomes—not simply by completing implementation activities.

Participants learn techniques for:

• Measuring behavioral adoption, performance, and business outcomes
• Using leading and lagging adoption indicators
• Monitoring and adjusting change activities as conditions evolve
• Synchronizing change management with project execution
• Using quick wins, reinforcement, and visible results to accelerate adoption
• Reinforcing new capabilities, behaviors, and ways of working so change can be sustained

This keeps the focus on measurable and sustainable business results rather than treating go-live or launch as the end of the change effort.

Yes. Agentic AI is integrated where it materially changes organizational change-management practice.

Participants examine Agentic AI change-management considerations including:

• Impacts to roles and work, including augmentation, transformation, displacement, and creation
• Organizational readiness across culture, skills, processes, leadership, and governance
• Role redesign, reskilling, upskilling, and workforce transition
• Workforce concerns, identity disruption, and uncertainty associated with AI adoption
• Building appropriate trust in AI agents and preparing teams for new human-AI ways of working
• Resistance related to autonomy, trust, role change, and perceived loss of control
• Measuring trust, learning effectiveness, and adoption as AI capabilities evolve

The course remains a comprehensive Organizational Change Management program rather than an Agentic AI technical course, with AI incorporated where it creates distinctive people, readiness, workforce, trust, and adoption challenges.

Yes. The course is designed around practical methods participants can apply directly to real organizational change initiatives.

Participants analyze a business problem, identify alternatives, and develop a change-management approach for a real-world decision affecting people, systems, and workflows.

When Agentic AI is part of the transformation, participants also assess organizational readiness, workforce impacts, trust, resistance, and adoption requirements.

The course also provides practical guidance on common change challenges, transforming hero-driven cultures, avoiding change by edict, applying the change-management toolkit, and getting started within the organization.

You will be able to apply a practical, repeatable framework for preparing for, leading, and sustaining organizational change.

• Develop a practical organizational change-management strategy
• Define change goals, objectives, business value, and success criteria
• Assess organizational readiness and change impacts
• Engage sponsors, leaders, stakeholders, and change teams
• Develop targeted communications and workforce-transition plans
• Plan training, reskilling, upskilling, and capability development
• Proactively manage resistance and uncertainty
• Address Agentic AI impacts to roles, skills, trust, and autonomy when applicable
• Measure adoption and adjust change activities
• Reinforce new behaviors and sustain change over time

The course includes professional development credentials, completion recognition, and comprehensive course resources.

• 1.4 Continuing Education Units (CEUs)
• 14 IIBA Professional Development Units (PDUs) or Continuing Development Units (CDUs)
• Personalized Organizational Change Management digital badge
• Personalized certificate of completion
• Electronic comprehensive course manual
• Supplemental course materials

Inteq is an IIBA Endorsed Education Provider.

Live Team Training is available now, and the self-paced Anytime eLearning™ version is coming soon.

Team Training: Live onsite or virtual instructor-led training for organizations. Delivery can be tailored to your transformation objectives, participants, organizational environment, and active change initiatives. Contact Inteq for Team Training scope and pricing.

Anytime eLearning™: The self-paced version is currently in development. Individuals can request notification when enrollment becomes available.

Government purchasing: Inteq is an approved GSA prime contractor, and Inteq training and consulting services are available to U.S. Government organizations through applicable GSA Professional Services Schedule offerings.