Inteq's Agentic AI Q&A Series
Question: Who should own process documentation for an agentic AI initiative - the business, IT, or a center of excellence?
Answer: Process documentation for an agentic AI initiative should be jointly owned: business process owners hold the decision logic and exceptions, while a center of excellence or analyst function provides the method, templates, and facilitation. Neither can do it alone. Only the business knows the real rules and edge cases; only a dedicated function has the discipline and time to capture them properly.
I am candid with leaders about why documentation initiatives have failed before. They stall when they are treated as a side task with no owner and no consumer of the output. What is different with an agentic AI initiative is that the agent is a concrete, motivated consumer of the documentation! The work now has a clear payoff and a clear destination, which changes the incentive entirely.
The other key is scope. This should be scoped per target process, tied to a specific deployment, rather than launched as a boil-the-ocean enterprise documentation program. Bounded, consumer-driven, and jointly owned is what makes it succeed where prior efforts did not.
Inteq’s consulting team helps organizations stand up exactly this kind of jointly owned, business-first delivery model. See our Agentic AI Consulting overview.
