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Business Transformation & Operational Excellence

The Southwest Airlines Scheduling System Meltdown

Crowd Sourcing Requirements for a Crew Scheduling System I am a big fan of Southwest Airlines (SWA) and fly SWA frequently. However, it appears that SWA dropped the ball big-time in connection with ...
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Enterprise Service Management and Digital Transformation

Timing is everything and now seems to be the time for Service Management and Digital Transformations. We can't throw a stick in any direction without hitting upon 'some company' talking of the ...
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The Benefits of IT Modernization

Many organizations have completed or are going through an IT Modernization initiative. Many more organizations have yet to move forward. This post is for organizations considering or on the precipice ...
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Digital Transformation vs. Business Process Reengineering (BPR)

In 2010 I released Mastering Business Chaos – Secrets to Being Indispensable and Becoming a Playmaker. The core theme of Mastering Business Chaos is recognizing and embracing the changing nature of ...
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10 Misconceptions of Censuring Current State Mapping & Analysis

Censure (verb): To express severe disapproval of something. Related verbs: Dis [slang] - to show disrespect for, disparage, belittle, insult or criticize; Shun - to keep away from based on motives of ...
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Think Like an Owner – Thriving in an AI Driven Economy

In 2010 I released Mastering Business Chaos – Secrets to Being Indispensable and Becoming a Playmaker. The core theme of Mastering Business Chaos is recognizing and embracing the changing nature of ...
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