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Enterprise Service Management: Why the CEO, CxO & Digital Transformation Need it

Timing is everything and now seems to be the time for Service Management and Digital Transformations. We can't throw a stick in any ...
Boeing 737 Max Cockpit

My Boeing 737 Max MCAS Software Epiphany

I have been following the Boeing 737 Max MCAS software issue with great interest since the crash of Ethiopian Airlines Flight 302. ...
Business Process Gap Analysis - Option 2

Business Process Gap Analysis: 3 Essential Concepts

Business process gap analysis is an important and powerful technique in your business analysis and business systems analysis ...