Inteq's Advanced Data Modeling training course is designed for Business and Systems Analysts, Data Modelers, Data Architects and DBAs, BI Requirements Analysts, Project Managers, Developers, and IT Professionals and Subject Matter Experts focused on cross-enterprise data-oriented business rules and requirements. Click here to see the course outline.

In addition to the world-class training, participants also receive a comprehensive course workbook - which is yours to keep, supplemental materials, a personalized Certificate of Completion and CEU (continuing education unit) credits.

What are the learning options?

Onsite Training: Onsite at your locations worldwide or via our live virtual classroom.

ITIL Implementation Workshop Part II

Business Process Analyst Training Program

Workshop Overview

A core principal of ITIL is to “Start where you are.” In Part I of the workshop, we established where you are. Inteq’s ITIL Implementation Workshop Part II builds on and leverages the framework created in Part I to develop an actionable roadmap. The roadmap is specially designed for your organization, to enable your team to confidently move forward from “where you are” (possibly just getting started, or restarting, or getting “un-stuck”) and pivoting toward a new direction in applying and realizing value from ITIL.

Many organizations approach ITIL implementation by identifying industry best practices and then moving forward based on a trial-and-error approach. If the implementation has sufficient senior management support, patience and budget, the trial-and-error approach can get you there – albeit slowly. However, there is significant risk that senior management and stakeholders will lose interest before you get there resulting in loss of support for the project.

Leadership and stakeholders in most organizations typically want to see the benefits from ITIL quickly. They are not so much interested in “ITIL” per se, but in improving the delivery of IT services to customers, increasing the efficiency of operations and seeing continual improvement. This cannot be achieved through trial-and-error. This requires highly experienced expert guidance in developing and executing a clear, practical, achievable, actionable implementation roadmap.

Inteq’s ITIL Implementation Workshop Part II is designed to achieve these objectives and enable your organization to quickly realize value from ITIL.

ITIL Implementation is a journey that includes both a starting point and arrival points. The focus of this workshop is on working with your business, IT and ITIL team to develop and refine an ITIL implementation roadmap tailored and optimized for your organization, based on best practices and expert knowledge gleaned from the experience of numerous ITIL implementations. The roadmap will identify and define the key steps necessary to move from “where you are” to where you want to be including continuous improvement and long-term sustainability.

Who Should Attend?

Executives and managers tasked with IT modernization, digital transformation and/or BPR.
IT leadership, management, staff and ITIL practice leads involved in implementing (or restarting) ITSM/ITIL.
Business Analysts and Business Relationship Management (BRM) professionals.
Business Managers needing a framework for Enterprise Service Management and looking to transform their business processes and practices.
And anyone else wishing to understand and/or involved in implementing ITIL in your organization.

Participants will learn:

Critical systems thinking that drives your implementation;
To identify your organization’s services;
To improve the quality of your planning and roadmaps;
How to setup governance and continual improvement practices;
To integrate essential people transformations;
To structure your ITIL implementation to integrate best practices from Agile, DevOps, Cobit, and SIAM;
To obtain business alignment objective of ITIL;
Specific steps to implement ITIL 4.

Participants receive a comprehensive course workbook, supplemental materials, and a personalized Certificate of Completion indicating CEU
(continuing education unit) credits awarded.

Systems Thinking

Taking the Customer View
Prioritization of Requirements
Value Measures
Picturing Implementation

Governance

Concerns and Roles
Policies & Procedures
Evidence of Benefits
Environmental Factors

Establishing the Roadmap Boundaries

Objectives of Improvement
Assistance to Governance Body
Application Services
Infrastructure Services

Sustain and Control

Transparent Data
Anti-fragile Setups
Stabilization
Adapt and Change

Implementation Planning

Planning Model
Target Destination
Road Mapping Milestones
Improvement Setups

Identifying Services

Organizing Functions
Defining Competencies
Means of Delivering Value
Customer Facing vs Enabling

Levers of Service Management

Integration and Flow
Service Management Data
Service Orientation
Throughput Techniques

Implementation Quick Start

Establishing your ITSM Roadmap
Guiding Principles
Being Anti-Fragile
Training and Change Management

Putting it all Together

The prior sections of the workshop focused on the key concepts for transforming the baseline framework into an implementation roadmap. The focus of this section is to extend and tailor the roadmap to the specific and unique requirements of your organization’s business and IT environment.