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ITIL Implementation Workshop Part 2

Transforming the Baseline Framework into a Roadmap | 2-Day Interactive Workshop
Download a PDF of the Course Overview and Outline

ITIL Implementation Workshop Part 2 Overview


Transforming the Baseline Framework into a Roadmap | 2-Day Interactive Workshop

Inteq2_ITIL ITSM 04 ITW2-1A core principal of ITIL is to “Start where you are.” In Part 1 of the workshop, we established where you are. Inteq’s ITIL Implementation Workshop Part 2 builds on and leverages the framework created in Part 1 to develop an actionable roadmap. The roadmap is specially designed for your organization, to enable your team to confidently move forward from “where you are” (possibly just getting started, or restarting, or getting “un-stuck”) and pivoting toward a new direction in applying and realizing value from ITIL.

Many organizations approach ITIL implementation by identifying industry best practices and then moving forward based on a trial-and-error approach. If the implementation has sufficient senior management support, patience and budget, the trial-and-error approach can get you there – albeit slowly.  However, there is significant risk that senior management and stakeholders will lose interest before you get there resulting in loss of support for the project.

Leadership and stakeholders in most organizations typically want to see the benefits from ITIL quickly. They are not so much interested in “ITIL” per se, but in improving the delivery of IT services to customers, increasing the efficiency of operations and seeing continual improvement. This cannot be achieved through trial-and-error. This requires highly experienced expert guidance in developing and executing a clear, practical, achievable, actionable implementation roadmap.

Inteq’s ITIL Implementation Workshop Part 2 is designed to achieve these objectives and enable your organization to quickly realize value from ITIL.

ITIL Implementation is a journey that includes both a starting point and arrival points. The focus of this workshop is on working with your business, IT and ITIL team to develop and refine an ITIL implementation roadmap tailored and optimized for your organization, based on best practices and expert knowledge gleaned from the experience of numerous ITIL implementations. The roadmap will identify and define the key steps necessary to move from “where you are” to where you want to be including continuous improvement and long-term sustainability.

Who Should Attend?

  • Executives and managers tasked with IT modernization, digital transformation and/or BPR.
  • IT leadership, management, staff and ITIL practice leads involved in implementing (or restarting) ITSM/ITIL.
  • Business Analysts and Business Relationship Management (BRM) professionals.
  • Business Managers needing a framework for Enterprise Service Management and looking to transform their business processes and practices.
  • And anyone else wishing to understand and/or involved in implementing ITIL in your organization.


Highly interactive and collaborative 2-day workshop


ITIL Implementation Workshop Part 1

Learning Outcomes

Participants will learn:

  • Critical systems thinking that drives your implementation;
  • To identify your organization’s services;
  • To improve the quality of your planning and roadmaps;
  • How to setup governance and continual improvement practices;
  • To integrate essential people transformations;
  • To structure your ITIL implementation to integrate best practices from Agile, DevOps, Cobit, and SIAM;
  • To obtain business alignment objective of ITIL;
  • Specific steps to implement ITIL.

Participants receive a comprehensive course workbook, supplemental materials, and a personalized Certificate of Completion indicating CEU
(continuing education unit) credits awarded.

Workshop Topics

Day 1

Systems Thinking
  • Taking the Customer View
  • Prioritization of Requirements
  • Value Measures
  • Picturing Implementation
  • Concerns and Roles
  • Policies & Procedures
  • Evidence of Benefits
  • Environmental Factors
Establishing the Roadmap Boundaries
  • Objectives of Improvement
  • Assistance to Governance Body
  • Application Services
  • Infrastructure Services
Sustain and Control
  • Transparent Data
  • Anti-fragile Setups
  • Stabilization
  • Adapt and Change

Day 2

Implementation Planning 
  • Planning Model
  • Target Destination
  • Road Mapping Milestones
  • Improvement Setups
Identifying Services
  • Organizing Functions
  • Defining Competencies
  • Means of Delivering Value
  • Customer Facing vs Enabling
Levers of Service Management
  • Integration and Flow
  • Service Management Data
  • Service Orientation
  • Throughput Techniques
Implementation Quick Start
  • Establishing your ITSM Roadmap
  • Guiding Principles
  • Being Anti-Fragile
  • Training and Change Management
Putting it all Together

The prior sections of the workshop focused on the key concepts for transforming the baseline framework into an implementation roadmap. The focus of this section is to extend and tailor the roadmap to the specific and unique requirements of your organization’s business and IT environment.

Inteq is an IIBA endorsed education provider and participants in our training courses receive IIBA Professional Development (PD) hours. Inteq training courses also apply to CBAP® Certification and CCBA® Certification.  

ITIL Implementation Workshop Part 1 is aligned with ITIL v4, BABOK® Version 3.0 Business Analysis Body of Knowledge – including the Agile Extension to BABOK® as well as the PMBOK® Guide - Fifth Edition and PMI’s Requirements Management – A Practice Guide.  


ITIL Implementation Workshop Part 2 Badge Final

Participants Receive

  • Digital Badge of Completion
  • Personalized Certificate of Completion
  • Continuing Education Units (CEUs)
  • IIBA Professional Development Units (PDUs)
  • Electronic Comprehensive Course Manual
  • Supplemental Course Materials
Download a PDF of the Course Overview and Outline

What is the Next Step?

Inteq’s ITIL Implementation Workshops are available onsite at your location. Let’s start a conversation to discuss your ITSM/ITIL objectives in more detail.
Contact Chandra Galloway at 800.719.4627 or cgalloway@inteqgroup.com