Key Concepts for IT Service Delivery
Organizations today create significant value for their customers (internal and external) through providing services. And, almost all services provided by an organization today are IT enabled. There are significant benefits for organizations in developing, expanding and improving IT service management (ITSM) capabilities
ITIL provides organizations with a comprehensive framework for ITSM. ITIL Foundations enables organizations to confidently move forward with IT modernization and digital transformation to improve the customer experience and organizational value streams. ITIL Foundations also integrates best practices from frameworks such as Lean IT, Agile, and DevOps.
Inteq’s ITIL Foundation training program introduces participants to managing modern IT enabled services, provides participants with the key ITIL concepts to improve IT service delivery and prepares participants for the ITIL Foundation certification exam.
Inteq’s ITIL Foundation 3-day (two full-days + a half-day 3rd day)* training program is instructor-led and conducted live in a traditional classroom environment. The training program is designed and organized based on the AXELOS ITIL® Foundation certification the exam specifications.
Participants will learn and understand:
Participants receive a comprehensive course workbook, supplemental materials, and a personalized Certificate of Completion indicating CEU
(continuing education unit) credits awarded.
*The ITIL Foundation curricula is presented on Day 1 and 2 of the class. Exam preparation is conducted and the certification exam is administered in-class on the morning of the third day of class. Participants that are not able to take the exam on the third day of class can take the exam online at a future date.
Inteq’s ITIL Foundation is available onsite at your location. Let’s start a conversation to discuss your ITSM/ITIL objectives in more detail.
Contact Chandra Galloway at 800.719.4627 or firstname.lastname@example.org