Inteq's Advanced Data Modeling training course is designed for Business and Systems Analysts, Data Modelers, Data Architects and DBAs, BI Requirements Analysts, Project Managers, Developers, and IT Professionals and Subject Matter Experts focused on cross-enterprise data-oriented business rules and requirements. Click here to see the course outline.

In addition to the world-class training, participants also receive a comprehensive course workbook - which is yours to keep, supplemental materials, a personalized Certificate of Completion and CEU (continuing education unit) credits.

What are the learning options?

Onsite Training: Onsite at your locations worldwide or via our live virtual classroom.

ITIL 4 Foundation | Inteq Group

Course Overview

Organizations today create significant value for their customers (internal and external) through providing services. And, almost all services provided by an organization today are IT enabled. There are significant benefits for organizations in developing, expanding and improving IT service management (ITSM) capabilities

ITIL provides organizations with a comprehensive framework for ITSM. ITIL 4 enables organizations to confidently move forward with IT modernization and digital transformation to improve the customer experience and organizational value streams. ITIL 4 also integrates best practices from frameworks such as Lean IT, Agile, and DevOps.

Inteq’s ITIL 4 Foundation training program introduces participants to managing modern IT enabled services, provides participants with the key ITIL concepts to improve IT service delivery and prepares participants for the ITIL 4 Foundation certification exam.

Inteq’s ITIL 4 Foundation 3-day (two full-days + a half-day 3rd day)* training program is instructor-led and conducted live in a traditional classroom environment. The training program is designed and organized based on the AXELOS ITIL® 4 Foundation certification the exam specifications.

Who Should Attend?

The ITIL 4 Foundation 3-day training program is designed for business and IT professionals who want to understand the key concepts of service management and ITIL® 4, those that are familiar with earlier versions of ITIL® and those who also wish to take the related certification exam.

Program participants include IT Leadership and Management, Business and Systems Analysts, IT and Business Process Consultants, Business Managers, Business Process Owners, IT Developers and DevOps, Technical Team Leads and Members, IT Support Staff, Service Providers, System Integrators and anyone involved in the design and/or delivery of IT services.

Participants will learn and understand:

Key concepts of ITSM and service management;
How value creation is enabled through services;
The ITIL service value system and service value chain;
The four dimensions of service management;
ITIL practices and how they contribute to value chain activities;
ITIL guiding principles;
Key concepts of continual improvement.

Participants receive a comprehensive course workbook, supplemental materials, and a personalized Certificate of Completion indicating CEU
(continuing education unit) credits awarded.

Section 1: Course Introduction

Course Overview and Learning Objectives
Overview of I.T. Service Management (ITSM)
Introduction to ITIL4
ITIL 4 Foundation Certification and Exam Framework

Section 2: Service Management Key Concepts

Key Terms and Concepts
Value and Value Co-Creation
Service, Products, and Resources
Outcomes, Costs, and Risks
Service Relationships

Section 3: The Guiding Principles

Key Terms and Concepts
ITIL’s Seven Guiding Principles
Applying the Guiding Principles

Section 4: The Four Dimensions of Service Management

Key Terms and Concepts
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

Section 5: The Service Value System

Key Terms and Concepts
The Service Value System
The Service Value Chain
Value Chain Activities

Section 6: ITIL Practices – Part I

Key Terms and Concepts
Overview of 15 ITIL practices including Information Security Management, Relationship Management, Supplier Management, IT Asset Management, Monitoring and Event Management, Release Management, Service Configuration Management, Deployment Management, Continual Improvement, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk, and Service Level Management

Section 7: ITIL Practices – Part II

Key Terms and Concepts
Deep dive of seven practices including Continual Improvement, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk, and Service Level Management.

Section 8: Course Review

Comprehensive Review of Sections 1-7
Participant Self-Review + Instructor Q&A

Section 9: ITIL® 4 Foundation Certification Exam Preparation

Timed Sample Certification Exam
Sample Certification Exam Q&A

Section 10: ITIL® 4 Foundation Certification Exam

The Instructor will administer and proctor the ITIL^® 4 Foundation certification exam.
The exam is 60 minutes, closed book, and includes 40 multiple choice questions.
A grade of 65% (26 correct responses) is required to pass the exam.