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Webinar event

The Southwest Airlines Scheduling System Meltdown

3-Part Webinar | Crowdsourcing Requirements for a Crew Scheduling System

3-Part Webinar Breakdown

I am organizing a live, facilitated, collaborative 3-part initiative via Zoom - primarily as a learning opportunity focused on the critical thinking associated with complex requirements.


The objective of this 3-part webinar is to provide a learning opportunity to improve critical thinking regarding complex requirements.

Group collaboration is essential to identifying and gleaning and analyzing the business rules and requirements – this is where the critical thinking occurs.


I will prepare for each session and tee-up starter analysis artifacts and then during the session I will facilitate a discussion and evolve the artifacts in real-time based on participant input.


The outputs of this initiative such as a conceptual data model, transactional and analytical requirements, and critical scenarios, while not intended to yield a complete professional level set of requirements, certainly provide an excellent starting point for deeper analysis.

Please Join Me

There is no cost to participate, and the outputs of the initiative will be provided to all participants. The more participants, the better the outcome! Please register below.

Dates and Times

Part 1: Develop a basic conceptual data model to support crew scheduling

1:00p - 2:00p ET | Monday, March 6, 2023

Part 2: Identify key/core transactional and business data analytic requirements for crew scheduling

1:00p - 2:00p ET | Monday, March 13, 2023

Part 3: Identify and run critical scenarios to validate the requirements for managing crew scheduling

1:00p - 2:00p ET | Monday, March 20, 2023

Register Now

The Backstory

In my recent blog post, except below, I mentioned that I am a big fan of Southwest Airlines (SWA) and fly SWA frequently. However, it appears that SWA dropped the ball big-time in connection with the storms of late December / early January resulting in thousands of cancelled flights, egregiously late departures and arrivals, missed connections and stranding thousands of passengers across SWA’s flight network.

Normally I would attribute this to the weather. However, after reading numerous articles it appears weather was the proximate cause, but the root cause appears to be SWA’s dated crew scheduling processes and an antiquated Crew Scheduling System (CSS).

For those of you that also Luv SWA and/or are interested and intrigued by the complexity of the business requirements that enable effective, efficient, agile management of crew scheduling, let’s come together and crowd source some starter requirements to help SWA modernize their CSS.

(Click here to read the blog)

About The Host

James Proctor
Managing Director, The Inteq Group, Inc.

James Proctor is the Managing Director for The Inteq Group, Inc., and author of Mastering Business Chaos. He frequently lectures on business strategy, innovation and business transformation and serves on the board of commercial and non-profit organizations. Proctor is the author of Inteq’s acclaimed Business Analysis training series - reaching over 300,000 business and I.T. professionals worldwide.