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Business Systems Analysis:
Defining Business and User Requirements

Business Systems Analysis Course Series | IIBA Endorsed Education Provider| ACCET Acccredited 


Inteq's Business Systems Analysis course provides the critical thinking skills, conceptual knowledge, and best practice techniques to rapidly discover, thoroughly analyze and accurately specify business and user requirements – with precision, agility, and consistency.

  • Course focus: Requirements from a business perspective.
  • Skills, techniques, and methods apply to various business system requirements.
  • Encompasses modifying existing system functionality.
  • Applicable to selecting and configuring vendor solutions.
  • Covers detailed requirements for custom development projects.

Until now, text-oriented analysis (bullet lists, indented outlines, etc.) prevailed as the primary technique to identify, analyze, and specify business requirements. Text oriented analysis, however, is resource intensive. It often lacks standardization, depth, and precision.

Some organizations apply technical design methods (class diagrams, object interaction diagrams, etc.) to business analysis. Technical design methods, however, intimidate and alienate the business community. As a result, stakeholders disconnect from the analysis process.

In today’s fast moving, highly competitive, complex business environment, organizations can no longer afford the costly mistakes, operational inefficiencies and lost opportunities that result from superficial analysis and ambiguous requirements.

Inteq’s Business Systems Analysis course applies a cohesive set of intuitive business oriented visual diagrams (e.g., process maps, activity diagrams, etc.), a cohesive framework, and best practice methods to rapidly identify, critically analyze and clearly specify forward facing business and business systems requirements. [Read More]

Business Systems Analysis transforms participants into high-impact business analysis professionals; professionals that connect with business users and stakeholders, uncover, rapidly assimilate, and critically analyze deep business knowledge, and transform that knowledge into thorough, precise unambiguous business and user requirements.

The result: increased speed, accuracy, and depth of analysis.

The courses comprising Inteq's Business Analyst Series are IIBA approved in connection with business analyst certification as part of IIBA’s Certified Business Analyst Professional requirements.

Our objective is more than education - its transformation for the participants, project teams and their organizations. That’s why over 300,000 business analysis professionals worldwide choose Inteq's business analysis training.

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Course outline

Framework and key concepts

10 myths of analysis

Deep vs. superficial vs. Agile analysis

Business vs. business systems requirements

The 5 essential business analysis questions

Defining baseline requirements

Business functions, processes and work activities

The 5 types of business system requirements

The Interaction Content Diagram: actors and interactions

Components of a use case | Summary-level use cases

Analyzing and extending requirements

Extending baseline requirements

The interaction flow of events

Break-fix scenario analysis (the secret sauce of analysis)

Defining information requirements

The business vocabulary

Entity types | Attributes | Relationships

Entity relationship diagram (ERDs) basics

Analyzing and extending info requirements

State transition analysis

State transition diagramming

Business analytics requirements

BSA-at-scale case study

Participants analyze a complex real-world business space and identify and define business and user requirements. This case study provides an invaluable template that participants can leverage to jump start and improve business systems analysis in their organization.

Elicitation and collaboration

The quality of the conversation

Identifying and engaging SMEs and stakeholders

Sources of business knowledge

Facilitated workshops

Practical guidance

Maps, models & diagrams

Scaling analysis

Critical success factors

Who Should Attend?
  • Business analysts
  • Systems analysts
  • Business process analysts
  • Project managers
  • IT professionals
  • Subject matter experts and other stakeholders involved with mapping, analyzing and improving business processes

None. Inteq's Business Systems Analysis training course provides a comprehensive and cohesive approach to systems analysis regardless of background and level of experience.

Business Systems Analysis is designed as a precursor, but not a prerequisite and seamlessly integrates with:

Learning Options:
  • Anytime eLearning™: Anytime | Anywhere | Any Device | Self-Paced
  • Live: Inteq’s Business Systems Analysis 2-day training course can be tailored to your organization’s training objectives and can be combined with other Inteq courses to create a 3, 4 and 5-day hybrid training program.
  • Enterprise training for the entire organization.
Course Length:
  • The course is designed for two days, but Anytime eLearning™ allows self-paced learning.
  • Participants can revisit material to reinforce concepts.
  • The course must be completed within 45 days, with most participants finishing in 1-3 weeks.

Individual Training | Enroll Today

Anytime eLearning™ $995 $695 Per Participant
16 PDUs | 1.6 CEUs


Anytime, Anywhere, Any Device.
Self Paced. 2-Day Course. 45-Day Access

*Or call us at 800-719-4627 to talk with
a Training Coordinator.

Team Training

2, 3, 4 and 5-day Training Courses

"Our team was very impressed with Inteq’s BSA training program and we will definitely be bringing this training back for other teams."


"The course included a toolbox of best practice analysis techniques. Most importantly, the instructor explained how, when, and why to use these techniques."


"This was my first live virtual learning experience. Excellent course and very effective delivery via the virtual format."


"Our team was very impressed with Inteq’s BSA training program and we will definitely be bringing this training back for other teams."


"The course included a toolbox of best practice analysis techniques. Most importantly, the instructor explained how, when, and why to use these techniques."


"This was my first live virtual learning experience. Excellent course and very effective delivery via the virtual format."


What's Included

  • Digital Badge of Completion
  • Personalized Certificate of Completion
  • Continuing Education Units (CEUs)
  • IIBA Professional Development Units (PDUs)
  • Electronic Comprehensive Course Manual
  • Supplemental Course Materials
Business Systems Analysis Course Completion Badge

Accreditation & Professional Affiliation

ACCET Acccredited
Certified Woman Owned Small Business
IIBA Endorsed Education Provider
Please contact us and let's start a conversation to discuss your training objectives in more detail.

Providing multiple options for your professional development

Anytime eLearning
via registered portal
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Live Virtual
Open Enrollment
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Onsite Training
private group at your location
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Live Virtual
via online classroom
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Register and start training as soon as today! Or, contact us for details at info@inteqgroup.com or 800.719.4627 to discuss your business analysis training objectives and how Inteq's Business Systems Analysis training can help you in achieving those objectives.
White Paper: The Five Essential Business Analysis Questions

White Paper: The Five Essential Business Analysis Questions

This 8-Page White Paper Includes:

  • Deeply engage stakeholders in analysis
  • Challenge legacy business rules and requirements
  • Enable agile forward facing requirements analysis
  • Form the basis for effective change management
  • Applies critical thinking to business analysis
  • Result in consistent analysis across the organization
Download the Whitepaper