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Recent Works

Asking the Right Business Questions Changes Everything - My Elway’s at the Airport Epiphany

It never ceases to amaze me how asking the right business questions changes everything! Last week while waiting for a flight at ...

Uncovering the Difference Between Business Cases and Use Cases

Essential Skills for Business Analysts Business decisions backed with objective supporting information and business analysis are ...

The Southwest Airlines Scheduling System Meltdown

Let’s Crowd Source Requirements for a Crew Scheduling System I am a big fan of Southwest Airlines (SWA) and fly SWA frequently. ...