10 Reasons to attend Inteq Training Programs
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Frequenlty Asked Questions

Q: How do I schedule an on-site training program?
A: All Inteq training programs are available on-site at your location. On-site training enables us to tailor the delivery of the program to the unique need and requirements of your organization. Contact us for details.

Q: What is the tuition for on-site training?
A: On-site training is cost effective with as few a 8 participants. The tuition is tiered, based on the number of participants, up to 24 participants. Contact us for a quote.

Q. Do you offer custom programs?
A: Yes. We can create custom configurations across our existing programs, integrate hands-on mentoring, etc., to meet your special and unique training requirements.

Q. Are your training programs available on an open enrollment basis?
A: Yes. Inteq training programs are available via open enrollment at scheduled dates locations across the U.S and London. See the registraion page for details.

Q. Who will be our instructor?
A: All Inteq instructors are first and foremost real-world hands-on practitioners of the subject matter. Our instructors are highly experienced professionals that also have excellent teaching and communication skills. (Also see "8 Reasons to Schedule an Inteq Training Program")

Q: How do I get more info?
A: Please contact us at 800.719.4627 or email us a info@inteqgroup.com or send us your questions via the Contact Us page.

Essential Professional Skills: Essential People and Interpersonal Skills for Business and Systems Analysts

Essential Professional Skills is an intensive 1-day training program uniquely designed to provide both new and experienced business and systems analysts with the critically essential people and interpersonal skills that enable effective, efficient professional quality business and systems analysis.

This highly interactive high-energy training program is specifically designed to complement and enhance the analytical techniques and methods presented in our business and systems analysis training programs.

This course comprises the best practice techniques and concepts that we have discovered and perfected over many years through application in the real world.

The skills acquired from this training apply to any type of business process improvement or business systems analysis project or methodology that involves the discovery, elicitation, analysis or specification of requirements.

Why this training program is important to you and to your organization

Today's business environment is complex, rapidly changing and politically charged. Getting "buy in" and support from a wide range of sponsors and subject matter experts is critical.

Today’s organizations are lean. No one seems to know "the business" - only pieces. Gaining time and access to knowledgeable subject matter experts is increasingly difficult.

Today's projects are complex and often span multiple business areas with different, sometimes conflicting, business practices – often resulting in an endless chain of references to "someone who knows".

Today's business is fast paced. Everyone needs the requirements “now!” There never seems to be enough time to get it right. However, there is little tolerance for getting it wrong.

The people and interpersonal skills acquired in this training will enable you and your organization to not only survive, but to thrive in this demanding requirements analysis environment.

Who Should Attend?

Business Analysts, Systems Analysts, Project Managers, IT Professionals, Subject Matter Experts and Business Users actively involved in discovering, analyzing and specifying business system business end-user requirements.

You will learn:

• Proven techniques for discovering and mining deep business knowledge
• Hands-on highly effective facilitation techniques that enable you to fully engage subject matter experts
• Critical thinking skills that enable you to work with subject matter experts to clearly define and rapidly resolve business questions
• To transition from an order taking culture to a professional analysis culture
• To navigate the political and cultural roadblocks that impede high quality analysis

Prerequisites: N/A

Program Outline

Introduction and Key Concepts
• The 10 myths of business and systems analysis
• Professional analysis versus order taking
• Deep versus superficial analysis

Discovering Business Knowledge
• The 4 key sources of business knowledge
• The 6 key business knowledge mining techniques
• Capturing business knowledge

Business Essential Facilitation Skills
• The dynamics of workshops/facilitated sessions
• Identifying and organizing the right participants
• Hands-on facilitation techniques
• Capturing session knowledge

Critical Thinking Skills
• Generating & evaluating ideas
• Decision making
• Problem solving

Team building and Leadership Skills
• Coaching and mentoring versus managing
• Communication and active listening
• Dealing with difficult people

Best Practices and Practical Tips
• Managing the dynamics of analysis projects
• Building the business case for quality analysis
• Establishing a center of excellence for analysis

Inteq’s instructor led live format and best practice curriculum combined with carefully crafted exercises results in a highly effective training experience.

Program participants receive a comprehensive course workbook, supplemental materials, and a certificate of completion indicating CEU credits awarded.
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Join over 200,000 Business and IT professionals worldwide that have attended our training programs.

Inteq training programs are available via open enrolment at scheduled dates/ locations across the U.S and London and on-site at your locations – worldwide. Please call us at 800.719.4627 or contact us at info@inteqgroup.com or via the form on the Contact Us page.