Program Outline
Instructor Led Live Training
Learning Options:
Traditional Classroom Training (2-days) Virtual Classroom eLearning (4-sessions)
The Context for Critical Thinking • Critical thinking in business • Understanding business chaos • Effectiveness and efficiency • Defining business value
Defining the Problem • Business goals and objectives • The axis of people, process and technology • Business mapping from 360° • Root cause analysis • The 5Q Framework™
Generating Creative Ideas • Creative brainstorming • Mind mapping • Stakeholder analysis • Critical factor analysis • Vision building
Evaluating Ideas • Force field analysis • SWOT analysis • Four box analysis • Risk analysis • Group think bias
Decision Making • The Delphi Method • Define consensus approach • Nominal group technique • Criteria, weight, score • Pair-wise comparison • Limited chips • Intuitive thinking bias
Decision Validation • Play Through • Walk Through • Break-Fix • Constructive conflict • Decision bias
Practical Guidance • Connecting the dots • Leveraging knowledge • Elicitation skills • Getting started Monday morning
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Critical Thinking & Decision Making
Essential Skills for Innovative Solutions
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Program Overview
Strong critical thinking and decision making skills are a valuable asset to any organization, and are often in short supply. Inteq's Critical Thinking & Decision Making training program includes the analytical reasoning, idea generation, problem-solving and decision-making skills required to succeed in today's rapidly changing business environment.
Critical thinking involves objective reasoning, interpretation and evidence-based conclusions without emotional attachment to old ideas which are no longer valid. It is intuitive to want to validate your prior base of knowledge. However, critical thinking requires the flexibility to change conclusions when new evidence, discovered through alternative ideas, has a higher probability of truth.
As knowledge changes, so may the conclusions we draw. Sometimes, it is necessary to reject flawed positions, or to reformulate questions, in order to make progress. Critical thinkers objectively evaluate relevance and credibility with logical inquiry, while seeking the most well-reasoned conclusions.
The four key critical thinking processes - analytical reasoning, idea generation, problem-solving and decision-making, are learned skills that provide the foundation for innovative solutions that create significant business value for any organization.
Critical Thinking for Business and IT Professionals is based on the concepts in James Proctor’s ground breaking book, Mastering Business Chaos – 12 Secrets for Being Indispensible and Becoming a Playmaker, and the application of these concepts by the more than 300,000 business and I.T. professional worldwide who have attend Inteq training programs.
Who Should Attend?
Business Professionals, Business and Systems Analysts, Project Managers, IT Professionals, Subject Matter Experts and anyone involved in critical thinking, problem solving and decision making.
Prerequisites:
None. This program provides a comprehensive, cohesive approach to critical thinking regardless of your background and experience.
Learning Options:
• Two-day traditional classroom training • Four-session virutal classroom eLearning
All learning options are instructor lead and conducted live. This course is avialable via open enrollment and on-site at your location.
You will learn:
• To clearly define business problems • To objectively view your environment • Proven techniques for generating and evaluating ideas • To make and evaluable critical decisions • To create action plans for business scenarios • Professional elicitation skills • To apply recurring patterns of decision making • To leverage business knowledge across the organization • To respond rather that react to problems • To choose the correct tools and techniques for decision-making
Program participants receive a comprehensive course workbook, supplemental materials, and a personalized Certificate of Completion indicating CEU (continuing education unit) credits awarded.
Inteq training has emerged as the gold standard for business and IT professionals. Inteq training programs are simply the most effective and efficient training programs available in the industry.
That’s why over 300,000 business systems analysis professionals worldwide choose Inteq training programs.
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Contact us: info@inteqgroup.com 800.719.4627 www.inteqgroup.com
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