10 Reasons to attend Inteq Training Programs
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Frequently Asked Questions

Q: How do I schedule an on-site training program?
A: All Inteq training programs are available on-site at your location. On-site training enables us to tailor the delivery of the program to the unique need and requirements of your organization. Contact us for details.

Q: What is the tuition for on-site training?
A: On-site training is cost effective with as few a 8 participants. The tuition is tiered, based on the number of participants, up to 24 participants. Contact us for a quote.

Q. Do you offer custom programs?
A: Yes. We can create custom configurations across our existing programs, integrate hands-on mentoring, etc., to meet your special and unique training requirements.

Q. Are your training programs available on an open enrollment basis?
A: Yes. Inteq training programs are available via open enrollment at scheduled dates locations across the U.S and London. See the registraion page for details.

Q. Who will be our instructor?
A: All Inteq instructors are first and foremost real-world hands-on practitioners of the subject matter. Our instructors are highly experienced professionals that also have excellent teaching and communication skills. (Also see "8 Reasons to Schedule an Inteq Training Program")

Q: How do I get more info?
A: Please contact us at 800.719.4627 or email us a info@inteqgroup.com or send us your questions via the Contact Us page.

Business Process Management - Part II: Business Process Analysis and Improvement

Inteq's Business Process Managment training program (Part I + Part 2) provides participants with the critical thinking skills, conceptual knowledge and best practice techniques to rapidly identify, map, analyze and significantly improve work activities, business processes and workflow across the enterprise.

Business Process Managment Part I is the first day and Part II is the second day of this acclaimed 2-day instructor led training program.

Part I focused on developing the skills, knowledge and techniques to enable participants to clearly understand and analyze how their business really works.

The focus of Part II is on developing the skills, knowledge and techniques to enable participants to apply a wide range of practical, proven, real-world tactics and techniques to drive breakthrough improvement in business processes.

Part II also brings Part I and Part II together into a cohesive framework for highly effective analysis and provides key professional skills to enable participants to immediately apply the techniques from Part I and Part II within their organization.

Why this training program is important to you and to your organization

Today, more than ever, the business end user community is taking ownership of their business processes and is working smarter and more closely with business analysts, systems analysts and developers in analyzing business requirements.

Business Process Management is much more than a training program. It’s your best practice how-to guide that provides the key concepts, critical thinking skills and hands on business analysis techniques to enable you to have an immediate impact on your organization.

This training will enable your organization to not only survive, but thrive, in today’s hyper competitive, chaotic, rapidly changing, global business environment.

Analyzing business requirements and improving business processes is not a technical thing! It’s a business thing! People that have the skills to drive efficient, lean, effective forward facing business processes are rare, extremely valuable and indispensible to any organization.

The skills, knowledge and techniques acquired from this training program apply to any type of business analysis project - from departmental level process refinement to cross enterprise business process re-engineering in preparation for integrating ERP solutions.

Who Should Attend?

Business Process Management is presented from a business perspective for Business Analysts, Business Systems Analysts, Project Managers, IT Professionals and business end users and other stakeholder involved in business requirements and business process processes analysis and improvement.

Prerequisites: Business Process Management I

In Part II You will learn to:

• Quickly identify and analyze process gaps and accurately identify the root cause/source of gaps
• Analyze and improve underlying business rules - policies, practices, procedures, guidelines, etc.
• Identify work silos and improve cross-functional hand-offs
• Utilize business process analysis techniques to improve business systems analysis

Part II Program Outline

Business Process Improvement Essentials
• The Process Change Continuum - Process refinement / redesign / reengineering
• Dimensions of effectiveness – the context for businesss process improvement
• Organization culture enablers of and impediments to business process improvement

Critical Analysis of the Existing "as-is" Process
• The 5 key critical business analysis questions
• Identifying and analyzing process gaps
• Challenging legacy business rules
• Conducting forward facing analysis
• Performing root cause analysis

Business Process Improvment Techniques
• Low-tech/no-tech process improvement techniques
• Technology based process improvement enablers
• Standardizing variation in performance and harmonizing multiple versions of a process
• Reducing redundancy via centers of excellence

Hands-on Case Study: Participants work together in small groups to map and analyze a business process based on a business case facilitated by the instructor.

Business Process Best Practices & Practical Tips
• Transitioning from “as-is” to “to-be”
• Business v. business systems requirements
• Techniques for mining deep tribal knowledge
• Business change management considerations

Inteq’s instructor-led format and best practice curriculum, combined with carefully crafted exercises and case studies, is the industry’s most effective business process management training experience.

Program participants receive a comprehensive course workbook, supplemental materials, and a personalized certificate of completion indicating CEU (continuing education unit) credits awarded.

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Join over 200,000 business and IT professionals worldwide that have attended our training programs.

Inteq training programs are available via open enrolment at scheduled dates/ locations across the U.S and London and on-site at your locations – worldwide.

Please call us at 800.719.4627 or contact us at info@inteqgroup.com or please visit our website at www.inteqgroup.com.

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