10 Reasons to attend Inteq Training Programs
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Frequenlty Asked Questions

Q: How do I schedule an on-site training program?
A: All Inteq training programs are available on-site at your location. On-site training enables us to tailor the delivery of the program to the unique need and requirements of your organization. Contact us for details.

Q: What is the tuition for on-site training?
A: On-site training is cost effective with as few a 8 participants. The tuition is tiered, based on the number of participants, up to 24 participants. Contact us for a quote.

Q. Do you offer custom programs?
A: Yes. We can create custom configurations across our existing programs, integrate hands-on mentoring, etc., to meet your special and unique training requirements.

Q. Are your training programs available on an open enrollment basis?
A: Yes. Inteq training programs are available via open enrollment at scheduled dates locations across the U.S and London. See the registraion page for details.

Q. Who will be our instructor?
A: All Inteq instructors are first and foremost real-world hands-on practitioners of the subject matter. Our instructors are highly experienced professionals that also have excellent teaching and communication skills. (Also see "8 Reasons to Schedule an Inteq Training Program")

Q: How do I get more info?
A: Please contact us at 800.719.4627 or email us a info@inteqgroup.com or send us your questions via the Contact Us page.

Business Process Management - Part I: Business Process Mapping, Work Activity Analysis and Metrics

Inteq's Business Process Managment training program (Part I + Part 2) provides participants with the critical thinking skills, conceptual knowledge and best practice techniques to rapidly identify, map, analyze and significantly improve work activities, business processes and workflow across the enterprise.

Business Process Managment Part I is the first day and Part II is the second day of this acclaimed 2-day instructor led training program.

Part I develops the skills, knowledge and techniques to enable participants to deconstruct work activities and map business processes; to clearly understand and analyze how their business really works; where and how customer and business value is created/lost; and the key tracking metrics that provide a 360º view of processes.

The skills, knowledge and techniques acquired from this training program apply to any type of business analysis project - from departmental level process refinement to cross enterprise business process re-engineering in preparation for integrating ERP solutions.

Why this training program is important to you and to your organization

Most organizations are structured vertically from a hieratical business function perspective. Business value, however, is created horizontally from a cross functional business process perspective.

The work activities comprising business processes are the nexus among customers, associates, management and other stakeholders - where value is created and the majority of resource hours and budget dollars are consumed.

Efficient, effective, adaptable business processes enable responsive, productive, competitive organizations.

Business processes in many organizations, however, consist of a complex web of redundant and inefficient work activities, ambiguous business policies, entrenched procedures and legacy business rules that constrain performance.

These same processes, unfortunately, often provide the source for business requirements for technology solutions - requirements that reflect legacy processes rather than efficient, lean, effective forward facing processes.

Who Should Attend?

Business Process Management is presented from a business perspective for Business Analysts, Business Systems Analysts, Project Managers, IT Professionals and business end users and other stakeholder involved in business requirements and business process processes analysis and improvement.

Prerequisites: N/A

In Part I You will learn to:

• Map business processes - the foundation for analysis
• Utilize a practical set of measurements and metrics to identify and analyze key indicators
• Rapidly identify and analyze legacy and forward facing business rules and requirements
• Apply the 7 W’s of business analysis
• Utilize the 5 essential business analysis questions

Part I Program Outline

Business Process Essentials
• Introduction and key concepts
• Effectiveness and efficiency – the lens for analysis and improvement
• Horizontal (business function) versus vertical (business processes) analysis
• Recognizing business change drivers

Business Process Mapping
• Identifying work activities and roles
• Mapping business processes (“what” the business does)
• Recognizing cross functional handoffs
• Process mapping best practices and practical tips

Deconstructing Work Activities and Workflow
• The 7 W’s of business analysis
• Detailing work activities (“how” the business does what it does)
• Rules based work activities versus knowledge and judgment based work activities

Measuring Business Processes
• Measurements, metrics and indicators
• Why/what/when/how of measurement
• Strategic, operational and tactical metrics
• Identifying key performance indicators

Hands-on Case Study: Participants work together in small groups to map and analyze a business process based on a business case facilitated by the instructor.

Inteq’s instructor-led format and best practice curriculum, combined with carefully crafted exercises and case studies, is the industry’s most effective business process management training experience.

Program participants receive a comprehensive course workbook, supplemental materials, and a personalized certificate of completion indicating CEU (continuing education unit) credits awarded.

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Join over 200,000 business and IT professionals worldwide that have attended our training programs.

Inteq training programs are available via open enrolment at scheduled dates/ locations across the U.S and London and on-site at your locations – worldwide.

Please call us at 800.719.4627 or contact us at info@inteqgroup.com or please visit our website at www.inteqgroup.com.

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