Business Process Management I –
Mapping, Metrics, Analysis & Best Practice Improvement Techniques
An Intensive 1-Day Instructor Led Training Program
Inteq’s Business Process Improvment provides participants with the essential critical thinking skills, conceptual knowledge and best practice techniques to rapidly analyze and improve business processes across the enterprise.
Why this training program is important to you and to your organization
Most organizations are structured vertically from a hieratical business function perspective. Business value, however, is created horizontally from a cross functional business process perspective.
The work activities comprising business processes is the nexus among customers, associates, management and other stakeholders - where value is created and the majority of resource hours and budget dollars are consumed. Efficient, effective, adaptable business processes enable responsive, productive, competitive organizations.
Business processes in many organizations, however, consist of a complex web of redundant and inefficient work activities, ambiguous business policies, entrenched procedures and legacy business rules that constrain performance.
These same processes, unfortunately, often provide the source for business requirements for technology solutions - requirements that reflect legacy processes rather than efficient, lean, effective forward facing processes.
Who Should Attend?
Inteq’s Business Process Impovement training program is designed for business analysts, systems analysts, project managers, subject matter experts and business end users actively involved in the requirements analysis and business process improvement and anyone interested in rapidly analyzing and improving business processes.
You will learn to:
• Develop process maps that clearly depict how your business really works
• Quickly identify and analyze process gaps and accurately identify the root cause/source
• Utilize a practical set of measurements and metrics to identify and analyze key indicators
• Analyze and improve underlying business rules - policies, practices, procedures, guidelines, etc.
• Utilize business process analysis techniques to improve business systems analysis
• Identify work silos and improve cross-functional hand-offs
• Apply a wide range of practical tactics to quickly improve process efficiency and effectiveness
Prerequisites:
Business Requirements Essentials. We recommend this training program as a prerequisite to Business Systems Analysis III.
Program Outline
Business Process Baseline Analysis
• Review of work activities and mapping
• Mapping cross functional processes
• Process refinement / redesign / reengineering
Measuring Business Process
• Measurements, metrics and indicators
• Why/what/when/how of measurement
• Strategic, operational and tactical metrics
• Identifying key performance indicators
Business Process Analysis
• Analyzing business rules
• Identifying process gaps
• Performing root cause analysis
• Applying value stream analysis
Process Improvement Techniques
• Low-tech/no-tech process improvement techniques
• Technology based process improvement enablers
• Standardizing variation in performance and harmonizing multiple versions of a process
• Reducing redundancy via Centers of Excellence
Hands-on Case Study:
Participants work together in small groups to rapidly analyze and improve a process based on a business case facilitated by the instructor.
Best Practices and Practical Tips
• Transitioning from “as-is” to “to-be”
• Techniques for mining deep tribal knowledge
• People and change management considerations
Inteq’s instructor led live format and best practice curriculum combined with carefully crafted exercises results in a highly effective training experience. Program participants receive a comprehensive course workbook, supplemental materials, and a certificate of completion indicating CEU credits awarded.
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Inteq training programs are available via open enrolment at scheduled dates/ locations across the U.S and London and on-site at your locations – worldwide. Please call us at 800.719.4627 or contact us at info@inteqgroup.com or via the form on the Contact Us page.
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