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COMPLETE COURSE INFORMATION

10 Reasons to attend Inteq Training Programs
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FREQUENTLY ASKED QUESTIONS

Q: How do I schedule an on-site training program?
A: All Inteq training programs are available on-site at your location. On-site training enables us to tailor the delivery of the program to the unique need and requirements of your organization. Contact us for details.

Q: How are the programs priced?
A: On-site training is cost effective with as few a 6 participants. The pricing is tiered, based on the confirmed number of participants, up to 24 participants. Contact us for a quote.

Q. Do you offer custom programs?
A: Yes. We can create custom configurations across our existing programs, integrate hands-on mentoring, etc., to meet your special and unique training requirements.

Q. Do you offer open enrollment scheduled programs?
A: Inteq training is designed for corporate on-site training. If you have less than 6 participants, consider combining your participants with other organizations in your area. We can help. Contact us for details.

Q. Who will be our instructor?
A: All Inteq instructors are first and foremost real-world hands-on practitioners of the subject matter. Our instructors are highly experienced professionals that also have excellent teaching and communication skills. (Also see "8 Reasons to Schedule an Inteq Training Program")

Q: How do I get more info?
A: Please contact us at 800.719.4627 or email us a info@inteqgroup.com or send us your questions via the comment box on this page.

Business Process Management
– Mapping, Metrics, Analysis & Improvement

An Intensive 2-Day Instructor Led Training Program

This program is designed for business & systems analysts, project managers & leads, data modelers, application & BI developers, business end users & managers and anyone interested in acquiring and applying key business process mgt skills.



Program Description

Enterprises are driven by and organized around business processes. Business process activities are the foundational building blocks of the enterprise - where value is created, the majority of resources (dollars, hours, etc.) are consumed and is the point of connection between your organization’s customers, users, vendors and business partners.

Efficient, effective and adaptable processes contribute to responsive, productive and competitive enterprises. Business processes in many organizations, however, consist of a complex web of inefficient, dated, redundant work activities, ambiguous business policies and entrenched business rules that hinder enterprise performance.

These same processes, unfortunately, in many cases, also provide the basis for defining business and user requirements for application software solutions. Requirements that reflect legacy process rather than efficient, lean, effective forward facing process tuned to support increasing complex rapidly changing business operations.

This program enables participants to rapidly acquire practical, effective and comprehensive hands-on skills for mapping, measuring, objectively analyzing and driving breakthrough improvement in business processes.



You will learn to:

• Develop process maps that clearly depict how your business really works

• Quickly identify and analyze process gaps and accurately identify the root cause/source

• Utilize a practical set of measurements and metrics to identify and analyze key indicators

• Analyze and improve underlying business rules - policies, practices, procedures, guidelines, etc.

• Utilize business process analysis techniques to improve business systems analysis

• Identify work silos and improve cross-functional hand-offs

• Apply a wide range of practical tactics to quickly improve process efficiency and effectiveness


Our intensive 2-day instructor led classroom format and integrated curriculum is the most effective, practical and convenient approach to acquire and integrate the skills and knowledge into your work environment.



Program Format

This program comprises best practices, supporting techniques and practical knowledge gleaned from the experience of numerous real-world projects.

It includes practical application of mapping, analysis, and improvement techniques followed by carefully crafted exercises and case studies designed to reinforce the techniques and enhance participant skills.



Program Outline (1.5 CEU credits)

Introduction and Key Concepts
• Business functions, work activities and processes
• Process customers/stakeholders
• Refinement/redesign/reengineering
• Business process - I.T. alignment

Work Activities and Process Mapping
• Identifying, defining and analyzing work activities
• Mapping basic and complex business processes
• Identifying external and temporal events
• Process mapping case study/exercise

Measuring Business Process
• Measurements, metrics and indicators
• Why/what/when/how of measurement
• Efficiency and effectiveness metrics
• Establishing process measurement

Business Process Analysis
• Process analysis key concepts
• Business rule analysis
• Identifying process gaps & root cause analysis
• Value stream analysis

Process Improvement Tactics
• Efficiency and effectiveness tactics
• Conceptual and technology tactics
• People and policy tactics
• Change management considerations



Putting it All Together - Participants work in small groups to analyze and improve a complex business process. This session provides invaluable hands-on experience in applying the techniques to enable participants to immediately apply the techniques effectively within their own organization.

Best Practices and Practical Tips
• Critical success factors
• Lean Six Sigma, TQM, and ISO
• Techniques for mining deep tribal knowledge
• Critical people, project and change management skills


The Business Process Management training program is part of Inteq’s integrated Business Analysis Series (which also includes Business Systems Requirements, Business Intelligence Requirements, Business Data Modeling and Advanced Data Modeling) is based on Inteq’s MoDA™ Framework* – the rapidly emerging worldwide standard for business and systems analysis.

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*Model Driven Analysis Framework