Program Outline
Instructor Led Live Training
Learning Options:
Traditional Classroom Training (2-days)
Virtual Classroom eLearning (4-sessions)
Introduction and Foundation
• Recognizing improvement vs. impairment
• Looking through the lens of "E" and "e"
• Aligning the 3 axes of analysis
• 5 drivers of business chaos
Business Process Mapping
• Identifying work activities
• The mechanics of process mapping
• The 5 patterns of workflow
• Mapping cross-functional handoffs
Deconstructing Work Activities
• The 7 W’s; deconstructing work activities
• Going deep; detailing work activities
• Classifying work activities
• Capturing complexity
Measuring Business Processes
• The framework for measurement
• Strategic, operational and tactical metrics
• Internal and external customers
• Establishing effective KPIs for improvement
Transforming from "As-Is" to "Needs-to-Be"
• Identifying and analyzing process gaps
• Challenging legacy business rules
• Conducting forward facing analysis
• Performing root cause analysis
Improvement and Optimization
• Choosing strategies; refinement, redesign,
reengineering
• 6 refinement techniques
• 10 redesign techniques
• 4 reengineering techniques
• Process Improvement Case Study
Practical Guidance
• Implementation considerations and best practices
• Managing change and verifying improvement
• Leveraging analysis via reference models
• Getting started Monday morning
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Business Process Management
Mapping, Analysis and Improvement
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Program Overview
Business Process Management provides the critical thinking skills, conceptual knowledge and best practice techniques to define the business rules and requirements that optimize people, process and technology to create breakthrough improvement in customer and business value.
It’s no surprise that many business processes within any organization are a tangled web of inefficient work activities, ambiguous policies and legacy procedures that consume resources, constrain performance and impede creation of customer and business value.
These same processes, unfortunately, often provide the source for business requirements for technology solutions - requirements that reflect legacy processes and often result in systems that impair, rather than improve, business processes.
Business Process Management results in professionals that transform legacy processes into efficient, lean, effective forward facing processes; professionals that expertly bridge the gap between business and technology. The skills from this training apply equally to straight forward process refinement, integration of application software and cross-enterprise reengineering.
Unlike any other training, we transform analysts into high-impact professionals; professionals that connect with business people, uncover and rapidly assimilate deep business knowledge, and critically analyze and transform that knowledge to drive breakthrough improvement in business processes.
Inteq training has emerged as the gold standard for professional business systems analysis training - and are simply the most effective training programs available in the industry
Inteq training is more than education; its transformation - for the participants, project teams and their organizations.
That’s why over 300,000 business systems analysis professionals worldwide choose Inteq training programs.
Who Should Attend?
Business Professionals, Business Analysts, Systems Analysts, Project Managers, IT Professionals, Subject Matter Experts and Business Users focused on improving and optimizing business processes.
Prerequisites:
None. This program provides a comprehensive, cohesive approach to business process analysis and improvement, regardless of your background and experience.
Learning Options:
• Two-day traditional classroom training
• Four-session virutal classroom eLearning
All learning options are instructor lead and conducted live. This course is avialable via open enrollment and on-site at your location.
You will learn:
• To quickly and accurately map business processes
• Expose deep tribal knowledge
• A proven 5-step plan for process improvement
• To identify non-productive and counter-productive work
• Specific questions that elicit deep business knowledge
• Key performance indicators (KPIs) that target improvement opportunities
• Specific tactics to produce immediate results
• To improve cross-functional hand-offs
• To identify and analyze the impact of IT solutions
Program participants receive a comprehensive course workbook, supplemental materials, and a personalized Certificate of Completion indicating CEU (continuing education unit) credits awarded.
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Inteq training programs are available via open enrolment at scheduled dates/ locations across the U.S and London and on-site at your locations – worldwide.
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Contact us: info@inteqgroup.com
800.719.4627
www.inteqgroup.com
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