Soft skills—communication, elicitation, problem-solving, critical thinking, and collaboration—are the cornerstone of effective business analysis and solving complex problems, transcending technical expertise and industry knowledge.

Inteq's Soft Skills for Business Analysts training course is your roadmap for developing enterprise-level soft skills. This two-day intensive course equips you and your team with:

A standardized framework of high-performing soft skills built on years of industry experience and thousands of successful interactions.
Advanced techniques methods that empower you and your team to make better, faster business decisions, with increased accuracy, agility, and value.
High-performing elicitation, critical thinking, decision-making, and communication skills, enabling deep engagement with stakeholders and subject matter experts across the enterprise.

Soft Skills for Business Analysts is based on years of best practices gleaned across the spectrum of industries and subject matter domains. This course is a transformational experience that prepares you to become a trusted advisor in an increasingly complex business environment.

Course outline

Introduction and Foundation

Business analysis from an enterprise 360° perspective

Defining customer and business value

Business change drivers

Agile business analysis

What is a business case?

Framework for Business Analysis

Business functions, processes and work activities

Business requirements vs. business systems requirements

Stakeholder and SME analysis

Business value drivers and constraints

The 5 essential business analysis questions

Analyzing Business Problems & Opportunities

Analysis from an agile perspective

Goals vs. strategies vs. tactics

Measurement, metrics and indicators

Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis

Developing Business Cases

Business case format and components

Anchoring business cases with user stories

Iterative evolution of business cases

Validating and refining business cases

Grooming the case backlog

Presenting business cases

Eliciting Business Knowledge

Deep versus superficial analysis

Sources of business knowledge

Essential facilitation skills

Essential Professional Skills

Managing difficult personalities and situations

Teams and team building

Communication skills

Active Listening skills

Case Study | Developing a Business Case

Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization